dallonjay Posted September 20, 2017 Share Posted September 20, 2017 Wondering if anyone has had their Variax sent in for repairs for a faulty input and if so, how long before your guitar was returned to you? My shop has had my guitar for almost two months now and they have no answers or ETA as to when I can expect it back. Just curious if anyone else has run into this kind of downtime. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted September 20, 2017 Share Posted September 20, 2017 You mean faulty output. Is it at an authorized service center? Is it at Yorkville? Which Variax do you have? Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted September 20, 2017 Share Posted September 20, 2017 In my experience, "authorized service centers" often leave just about everything to be desired, and are only marginally better than leaving your item to be repaired by the residents of the gorilla habitat at the Bronx Zoo. This really has nothing to do with Line6 per se, it's just part of the wonderful world of warranty repair. Repairs which are free, of course...and as we all know, you tend to get what you pay for. Should it be this way? No, but it often is. All that being said, 2 months is absurd by anyone's definition. Take it back and contact L6 directly. You may have to send it back to the mother ship and have it repaired there. Open a service ticket, or better yet, call customer service directly and explain the situation. Maybe they can expedite things for you. Quote Link to comment Share on other sites More sharing options...
dallonjay Posted September 20, 2017 Author Share Posted September 20, 2017 It started at a "authorized service centre" but then had to be sent to their main centre. It was the 1/4" guitar input that was faulty. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted September 20, 2017 Share Posted September 20, 2017 I know a couple of techs at Yorkville, this is not normal. I and my colleagues will be looking into this. Our authorized service centers come thru for our customers. We don't take this sort of thing lying down,... in spite of what crus would have you think. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted September 20, 2017 Share Posted September 20, 2017 Which service center? Quote Link to comment Share on other sites More sharing options...
dallonjay Posted September 20, 2017 Author Share Posted September 20, 2017 it started off at Long and Mquade in Saskatoon. Im not 100 percent sure where it would have been sent from there Quote Link to comment Share on other sites More sharing options...
psarkissian Posted September 20, 2017 Share Posted September 20, 2017 Long & McQuade's main service is in Pickering, Ontario. I'll forward this to our service manager to reach out to them regarding this. My guess is the Output Jack Assembly part might be back ordered. I'm waiting for some myself. Also, going into the support ticketing system and follow up on your last ticket. And contact,... Yorkville Sound550 Granite CourtPickering, Ontario, ON L1W 3Y8Tel: 905-837-8550Fax: 905-839-5776Web: http://www.yorkville.com 1 Quote Link to comment Share on other sites More sharing options...
dallonjay Posted September 20, 2017 Author Share Posted September 20, 2017 Now see, I could understand that if its a back order but at least tell a guy that. All I got told was its out of their hands now and would call me when it comes back. Thanks a lot for the input, I started this thread in frustration but feel much better now. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted September 20, 2017 Share Posted September 20, 2017 I know a couple of techs at Yorkville, this is not normal. I and my colleagues will be looking into this. Our authorized service centers come thru for our customers. We don't take this sort of thing lying down,... in spite of what crus would have you think. This has nothing to do with your personal work ethic, or the rest of your team at the home office. It never does...but we both know that that if the OP hadn't shown up here to gripe, and you hadn't seen his post, he'd be at the mercy of the Rhodes Scholars he's already been dealing with for the last 2 months. Independent repair shops don't want to do warranty work because there's little payoff, and it'll always end up last on their list of things to do...it's just the way it is. You know it, and I know it. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted September 20, 2017 Share Posted September 20, 2017 It's a good thing it's not an independent repair shop, or we wouldn't be involved. It's why there's a Forum and a support ticketing system, so that problems can be solved and ideas exchanged. We're here to assist. Quote Link to comment Share on other sites More sharing options...
dallonjay Posted December 1, 2017 Author Share Posted December 1, 2017 November 30, got an email from Yorkville repairs, stating they are still waiting for parts. Almost four months now, waiting on one part Quote Link to comment Share on other sites More sharing options...
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