th365thli Posted September 25, 2017 Share Posted September 25, 2017 I was playing and suddenly all noise stopped. After some process of elimination I know it's the helix input. I plug in my guitar and the tuner doesn't even register. Anyone else have this issue? I already opened a support ticket. It's always worrisome when a 1400 dollar piece of equipment stops working... Oh I already tried a reset. Didn't reins drivers because that shouldn't matter. Quote Link to comment Share on other sites More sharing options...
spikey Posted September 25, 2017 Share Posted September 25, 2017 After some process of elimination I know it's the helix input. Please expand on this. What did you change out to know its the input? Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted September 25, 2017 Share Posted September 25, 2017 After some process of elimination I know it's the helix input. Yes, what did you try? Cable, a different guitar.. Quote Link to comment Share on other sites More sharing options...
th365thli Posted September 25, 2017 Author Share Posted September 25, 2017 I mean I tested different guitars and cables and verified my inputs and outputs on my audio interface. I know how to troubleshoot and it's definitely the Helix. If the tuner doesn't even register then something is wrong with the inputs. Quote Link to comment Share on other sites More sharing options...
silverhead Posted September 25, 2017 Share Posted September 25, 2017 I would open a support ticket. Sounds like a hardware failure, given the troubleshooting you've done. Quote Link to comment Share on other sites More sharing options...
ClausHIllerup Posted October 9, 2018 Share Posted October 9, 2018 I have just experienced the same problem... Did you have your problem solved and how? Quote Link to comment Share on other sites More sharing options...
th365thli Posted November 20, 2018 Author Share Posted November 20, 2018 Unfortunately not. It stopped for a while but recently it started up again.....and my warranty expired. I'm gonna have to fix it or trash it. Pretty pissed. Quote Link to comment Share on other sites More sharing options...
dragonfet Posted November 20, 2018 Share Posted November 20, 2018 I don't have a solution, but if you have the time, could you check if 1. the FX returns are dead as well 2. if you get dry sound via USB (reamp input) when using the Helix as an audio interface ? It might help to narrow down similar issues in the future. Quote Link to comment Share on other sites More sharing options...
MortenDa Posted November 12, 2020 Share Posted November 12, 2020 I also have this problem. The mic input is working fine ( both tuning and output ) but not the guitar input, no matter preset, no matter firmware ( now 2.92 ). I have change guitars, cabels, global settings,.... everything,.... but no, guitarinput is not working. The problem appered from one day to next day. heeeeeeeelp Quote Link to comment Share on other sites More sharing options...
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