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th365thli

Inputs not working.

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I was playing and suddenly all noise stopped. After some process of elimination I know it's the helix input. I plug in my guitar and the tuner doesn't even register. Anyone else have this issue? I already opened a support ticket.

 

It's always worrisome when a 1400 dollar piece of equipment stops working...

 

Oh I already tried a reset. Didn't reins drivers because that shouldn't matter.

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After some process of elimination I know it's the helix input.

 

 

Please expand on this. What did you change out to know its the input?

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 After some process of elimination I know it's the helix input. 

Yes, what did you try? Cable, a different guitar..

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I mean I tested different guitars and cables and verified my inputs and outputs on my audio interface. I know how to troubleshoot and it's definitely the Helix. If the tuner doesn't even register then something is wrong with the inputs.

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I would open a support ticket. Sounds like a hardware failure, given the troubleshooting you've done.

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Unfortunately not. It stopped for a while but recently it started up again.....and my warranty expired. I'm gonna have to fix it or trash it. Pretty pissed. 

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I don't have a solution, but if you have the time, could you check if

1. the FX returns are dead as well

2. if you get dry sound via USB (reamp input) when using the Helix as an audio interface

? It might help to narrow down similar issues in the future.

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I also have this problem. The mic input is working fine ( both tuning and output ) but not the guitar input, no matter preset, no matter firmware ( now 2.92 ). I have change guitars, cabels, global settings,.... everything,.... but no, guitarinput is not working. The problem appered from one day to next day. heeeeeeeelp

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