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No guitar in headphones


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I can't get any guitar through the Helix Headphone jack whatsoever. I use a Variax into the Helix. I can hear recorded tracks through the Helix headphone jack when connected with a usb cable to my computer, but no guitar. When I disconnect the computer and just attempt to play guitar, absolutely nothing comes through the headphone jack. Have been into global settings and tried all three available headphone settings "multi" "1/4" and "XLR" and still nothing. 

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