Have to disable/enable Helix multiple times before system audio will play.

[TylerSocholotuik]

Hi everyone,

 

I recently built a new PC, and I am having issues with playing system audio when using the Helix as my soundcard. I did not have this problem with my old system, so I know that it isn't a hardware issue. When I first open my DAW after I boot up my computer, or watch YouTube videos, the audio will not play until I either disconnect and reconnect the USB cable multiple times or disable/enable in the playback devices window. It will then work for awhile, but if I leave the computer idle for any more than 5 minutes the problem returns.

 

I have played with the sample rate, reinstalled the drivers, and checked the usb cable, and nothing seems to be helping. I have no idea what else to try, so if anyone has experienced similar issues or knows what the problem might be, I would appreciate any suggestions.

 

Thanks in advance,

 

Tyler.

[zooey]

Try making sure your USB ports don't disable on idle.

[TylerSocholotuik]

Try making sure your USB ports don't disable on idle.

 

I had no idea that windows did that by default. This didn't quite solve the problem unfortunately. :(

[zooey]

If you changed that setting, reboot, see if that helps

[TylerSocholotuik]

It didn't help. This new system just doesn't like my Helix for some reason. I went back to my Focusrite Scarlett and I have no issues at all. I'd prefer not to have 2 stages of conversion, but I guess that's how it has to be for now.

 

I appreciate your help though!

[zooey]

Get in touch with support. They may have more ideas, and in any case, they should know this is happening to someone. Good luck :)