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dghogan

Can't update

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I get an error message wanting me to turn my Helix LT off then back on and to check my usb connection. Don't know what to do. I downloaded the 2.20 editor first which installed the correct driver and uploader.  I also don't understand the backup procedure.

  I'm a 60 yoar old guitar lover. But not much on computers. I just wanted the best sound I could get without lifting heavu amps. So, any help would be great. I'll keep looking to see if this has been brought up.. 

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Use Glenn DeLaune You Tube video Updating to 2.30 it runs through step by step and very easy to follow.

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Did that, still got the error message repeatedly. I finally changed computers and used my laptop. worked perfect. I used the HX editor to backup the presets,( this is a brand new machine so I don't have any user presets yet). I let the unit update, then I went upstairs and when I came back it was done. So I went back to the editor and restored from backup, globals, IR's and factory presets. After that I turned the helix off and when I turned it back on, it started rebuilding presets. Did I miss something or is that normal? Did the unit not restart like it was supposed to? While I was out of the room or am I ok????

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I was out of the rm. for a few min. so I dont know if it rebooted on it's own or not.  All I know is that after I restored from backup, and turned it off,, when I turned it back on, it started rebuilding presets. I went back to the editor and restored from backup once more. and when I turned it off, it started rebuilding again when I turned it back on.... Confused..  Just wanna know if there is something I need to do. I looked at the menu for amps and I have all the new ones and the new effects...

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nothing you need to do. It may do that once or twice but once they rebuild fully it won't do that anymore.

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nothing you need to do. It may do that once or twice but once they rebuild fully it won't do that anymore.

  Thanks, just wanted to make sure before I start trying to dig deeper and building sounds,,D

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