aholland Posted January 14, 2018 Share Posted January 14, 2018 I am having an Issue with PODHD PROX software seeing the device using USB C with a regular USB adapter. The software isn’t seeing the device. Does anyone know if there is an update to the software of device ? Is it an issue with the adapter ( that works with other usb devices )? Thanks Adam 1 Quote Link to comment Share on other sites More sharing options...
aholland Posted January 15, 2018 Author Share Posted January 15, 2018 Thank you for the response. Yes the rectangle is still in the center of the USB port. I have connected the POD to another computer. and everything worked perfectly. All of the firmware and software are up tp date. I recently got the new Macbook with the USB C ports. I am using a USB C to USB female adapter. I bought a proper USB male to USB C cable to see if that will help. On the USB C computer, Line 6 Monkey does see the device. Its only when I go to update the USB/Drivers/Firmware it tells me it does not see the device. POD HD PRO X edit does not see the device using the USB C. I opened a support ticket as well. I truly appreciate your response and wisdom. Have a good night and I will keep you posted on the progress with the new cable and support. Adam 1 Quote Link to comment Share on other sites More sharing options...
pianoguyy Posted January 16, 2018 Share Posted January 16, 2018 Did you install Monkey? Quote Link to comment Share on other sites More sharing options...
aholland Posted February 8, 2018 Author Share Posted February 8, 2018 I had to allow the Mac OS to receive the LIne6 drivers etc. Everything is working perfectly now. Thanks for the assistance Adam Quote Link to comment Share on other sites More sharing options...
francescq Posted October 30, 2018 Share Posted October 30, 2018 Hello I'm having the same issue. I don't see the answers from the question til aholland says it' resolved. Any idea where mabcook usb c cannot detect hd500x? Monkey is updated to the newer version. ESN Unknown Thanks, Francesc 1 Quote Link to comment Share on other sites More sharing options...
sapete34 Posted April 16, 2019 Share Posted April 16, 2019 I'm having the same problems. Quote Link to comment Share on other sites More sharing options...
bryaneason Posted April 17, 2019 Share Posted April 17, 2019 I am hav ing the same issue. Got the new mac. I have dowladed monkey, but when I plug in the pod, it does not bring up the HD 500 icon that I use to see on the other computer. Cn I call and ask someone? Or does nyone have the solution? Quote Link to comment Share on other sites More sharing options...
sapete34 Posted April 17, 2019 Share Posted April 17, 2019 Hey there! So I finally figured out. The issue is with the drivers. When you download the driver the system will prompt to restart the Mac. When the Mac rebooted, nothing would happen. As soon as the Mac restarts you need to go to system preferences > Security and privacy setting and in the window pane you should see the option to click "Allow" for the drivers to be installed. If you check this screen at any other time you will not see the option. Once I was able to get the drivers to install, everything else started working fine. I hope this helps. Quote Link to comment Share on other sites More sharing options...
stormstudios Posted April 18, 2019 Share Posted April 18, 2019 Good tip. Glad you got it working for the newer Mac owners. The problem is this exact solution has been proposed in many other threads and it seems many aren't reading the solution. I hope your thread (or one with the solution in it) sticks to the top and people start reading threads a little more. Glad you got it working. Rock on! Quote Link to comment Share on other sites More sharing options...
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