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Downloading presets from CustomTone doesn't work


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Hello guys,

I bought Spider V last week, I'm very satisfied with the amp and the abilities it offers, but I encountered an issue when trying to download presets from customtone. I've registered my amp, added receipt and everything necessary, but when I try to download presets It shows me message attached below everytime. Do you know what could be the problem? Thanks in advance for any help.

Have a nice day!



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