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BTHellhound

Flash Memory Update File Fails To Open

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Just getting the new SpiderIV75, ShortboardII, and SpiderIV Edit set up here. Edit asks for firmware update; Monkey recognizes it but fails to open the file claiming "unrecognized file type". So Edit will not see Spider. Any suggestions?

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Try uninstalling Monkey from your computer, then reinstalling.   If that doesn't work, you may need to uninstall all Line 6 software (and delete the folders and files, too) and reinstall everything.  Yeah, a major PITA, but the software is glitchy that way.

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Sorry to hear that, guess you should contact Line 6 Tech Support  818-575-3600 (option 3)  M-F 8am-5pm PST

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