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hape13

StageScape M20d Windows driver leads to complete system hang

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I sold a StageScape M20d to a customer. He recently bought a new PC with WIN10 and uses this only for music recording and producing. He has a fresh system installation and no unused software installed. 

 

Is in fact the driver from 2015 the latest one available? To be honest I can't imagine that this update period fits the needs in these times of quick updates each and everywhere. 

 

Anyway, the customer has the following problem: 

 

As soon as the M20d is connected or he tries to assign audio inputs in Cubase the system hangs and the only way to get out of this is to turn off the PC complete and restart it. 

 

Is there any solution and will this driver be updated at least one day???

 

Thanks for a quick answer. 

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