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G10 Firmware update


RichardSMF
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Hi,

 

I am having problems updating my G10. I get this message, "The transmitter was not detected properly". I am running windows 10 and have updated it. I have unistalled the G20 restarted the pc. Auto-detected te G10 but same problem.

 

Any tips please

 

Thanks Richard

 

 

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Hi,

 

I am having problems updating my G10. I get this message, "The transmitter was not detected properly". I am running windows 10 and have updated it. I have unistalled the G20 restarted the pc. Auto-detected te G10 but same problem.

 

Any tips please

 

Thanks Richard

Is the transmitter seated firmly in the receiver base, and showing a green LED indicator?

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Is the transmitter seated firmly in the receiver base, and showing a green LED indicator?

it is with a solid green light. When I look at the installed driver its says:- "The drivers for this device are not installed. (Code 28)". I have tried unistalling and reinstalling but no luck!

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it is with a solid green light. When I look at the installed driver its says:- "The drivers for this device are not installed. (Code 28)". I have tried unistalling and reinstalling but no luck!

 

You may want to open a support ticket with Line 6 to get their help. 

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OK ticket advice was to try a different pc. I did and all worked, the s/w was the latest anyway. So, unit is OK, USB is OK and it works with windows 7. This was a borrowed pc and it still does not work on my windows 10 machine. 

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