RichardSMF Posted February 23, 2018 Share Posted February 23, 2018 Hi, I am having problems updating my G10. I get this message, "The transmitter was not detected properly". I am running windows 10 and have updated it. I have unistalled the G20 restarted the pc. Auto-detected te G10 but same problem. Any tips please Thanks Richard Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted February 23, 2018 Share Posted February 23, 2018 Hi, I am having problems updating my G10. I get this message, "The transmitter was not detected properly". I am running windows 10 and have updated it. I have unistalled the G20 restarted the pc. Auto-detected te G10 but same problem. Any tips please Thanks Richard Is the transmitter seated firmly in the receiver base, and showing a green LED indicator? Quote Link to comment Share on other sites More sharing options...
RichardSMF Posted February 23, 2018 Author Share Posted February 23, 2018 Is the transmitter seated firmly in the receiver base, and showing a green LED indicator? it is with a solid green light. When I look at the installed driver its says:- "The drivers for this device are not installed. (Code 28)". I have tried unistalling and reinstalling but no luck! Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted February 25, 2018 Share Posted February 25, 2018 it is with a solid green light. When I look at the installed driver its says:- "The drivers for this device are not installed. (Code 28)". I have tried unistalling and reinstalling but no luck! You may want to open a support ticket with Line 6 to get their help. Quote Link to comment Share on other sites More sharing options...
RichardSMF Posted February 26, 2018 Author Share Posted February 26, 2018 thanks, I have and awaiting a reponse Quote Link to comment Share on other sites More sharing options...
RichardSMF Posted March 2, 2018 Author Share Posted March 2, 2018 OK ticket advice was to try a different pc. I did and all worked, the s/w was the latest anyway. So, unit is OK, USB is OK and it works with windows 7. This was a borrowed pc and it still does not work on my windows 10 machine. Quote Link to comment Share on other sites More sharing options...
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