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danmustlearn

Amplifi 150 Windows Driver Install Fails

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I have tried connecting the amplifi 150 to my windows 7 enterprise 64 via bluetooth and the provided drivers in v1.77 do not work.  

 

I've attached a screen shot showing as much info as possible.

 

I am running Intel® Wireless Bluetooth® for Windows 7 Version: 20.30.0 (Latest). It is a Dell Latitude e5540.

After adding a new Bluetooth device my computer recognizes it as AMPLIFi_150_56.  It states This device has been successfully added to this computer and beneath that it gives a message windows is now checking for drivers and will install them if necessary.  You may need to wait for this to finish before your device is ready to use.  

 

I get the small pop up screen showing Driver Software Installation and within it

 

It does reach out to windows updates and installs:

-standard serial over blue tooth link (com4)

-standard serial over blue tooth link (com5)

-Advanced Audio Distribution Profile(sink)

but then fails when trying to install 

-Bluetooth peripheral device

The hardware IDS for this shows

BTHENUM\{00000000-deca-fade-deca-deafdecacaff}_VID&00020e41_PID&5061

BTHENUM\{00000000-deca-fade-deca-deafdecacaff}_LOCALMFG&0002

Under Compatible Ids

BTHENUM\{00000000-deca-fade-deca-deafdecacaff}

ConfigFlags

00000040

CONFIGFLAG_FAILEDINSTALL

\Device\000000b9

Install Error

There is no driver selected for the device information set or element.

E0000203

 

This is the only device under my device manager that shows with a yellow exclamation.  I have all windows updates and my laptop has all the latest firmware installed. I've completely disabled my Symantec antivirus and tried installing this. 

 

Anyone ever get this working?

I'm a network administrator for large company and have never had this much issue ever installing a simple driver let alone connecting a bluetooth device.

 

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You shouldn't need a driver to pair the AMPLIFi with your PC. Note that the only thing you can do via Bluetooth and your PC is stream audio through the AMPLIFi. It may be that Windows needs updated BT audio drivers or something like that, but that would be a Microsoft issue, not a Line 6 issue.

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-Advanced Audio Distribution Profile(sink)
but then fails when trying to install 
[…]
 
Anyone ever get this working?
I'm a network administrator for large company and have never had this much issue ever installing a simple driver let alone connecting a bluetooth device.

 

 

Well, network admins don't tend to fiddle with consumer electronics in their dayjob, let alone with bluetooth, so I fully believe that it is the first time this caused issues for you :-) (but rest assured, bluetooth has always been a pain in getting it setup, only getting better with rise of Android and lately iphones also being able to use bluetooth).

 

First things first:

When you want to install it on windows, because you want to update the Firmware, then using bluetooth is the wrong way to go. You would use the USB-connection and the corresponding USB-driver from the software download page, and then use LIne 6 updater software to flash the firmware.

 

As phil_m mentioned: Only thing you can do via Bluetooth from PC is to stream audio via bluetooth - but current firmware also allows to use the Amplifi as USB-"Soundcard" when using USB, so you can play audio to the Amplifi using the USB connection (and more importantly also record from it). So depending on what you actually want to do, using USB-connection might be best way. Alternatively you can also use the Aux-IN to connect your PC to the amplifi.

 

Your log shows that the interesting component, then Audio sink fails to install, so without getting that fixed no cigar..

Not sure how you determined that you have the latest driver installed - did you actually check on dells website or did you just tell windows to look for updated driver? - In any case: your driver doesn't seem to support A2DP and hence no audio via bluetooth. So if you don't find updated driver on Dell's website, and not even on Intel's, then use a cable connection or use an external BT-dongle with proper drivers if you really want BT connection....

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In reply to phil_m and cloph, the forum only allows 1 post per day as I am new, so this is a single reply else it would have been per person reply.

 

phil_m -  I agree you shouldn't need a driver to pair the Amplifi with a pc, but none the less every time I try to it fails just like the picture shows in the original picture on my first post. I disagree and believe It is a line 6 issue.  If I am a user trying to get this to connect to windows and it doesn't connect Line 6 should have a clear path for its windows users to follow to be able to get it working.  If it requires purchasing a line6 Bluetooth that would be fine. I have the latest blue tooth drivers.  I used windows updates, dell command update, intel driver & support assistant, and even a 3rd party tool called driver easy to check for the latest version. All state it is up to date.

 

Cloph- As a network admin I work on everything from the backbone inet of my company all they down to the configuring how the electricity is designed for use in my data center.  Before I was a net admin I was a sys admin for over a decade. I am also very open to suggestion, if you know a way that works please share!

 

I tried using the usb cable to update the firmware, but it was painfully slow over 45 minutes and then it failed.  The only way I got the usb cable firmware upgrade to work was to use a mac we have in our office.  It was so much faster and I was able to update my g10 as well as my amplifi 150.

The only thing I am trying to do with Bluetooth is to be able to play wedding music via Bluetooth from my laptop. That interesting component only shows up after trying to connect to the amplfi. I used windows updates, dell command update, intel driver & support assistant, and even a 3rd party tool called driver easy to check for the latest version. All state it is up to date.

After dropping almost 600$ for an amp and the g10 I wouldn't mind buying a Bluetooth external adapter.  Do you know of one that is tested and guaranteed to work?

This weekend (March 10-11,2018I am going to try a usb Bluetooth adapter I use for connecting my plantronics backbeat go 2 wireless headphones that connect via Bluetooth to the amp.  I am also going to try a second dell laptop with builtin Bluetooth with windows 10 and also try with the external usb Bluetooth adapter.  

 

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I am happy to report that  windows 10 laptop connected via bluetooth to the amplifi 150 with out any issue and without downloading any drivers.  

 

So no luck with windows 7 enterprise 64 bit and my Intel Dual Band Wireless-AC 72 60 802.11ac/a/b/g/n 2x2 + Blue tooth 4.0 LE Half Mini Card. =/

I tried an external usb blue tooth adapter and it also did not work. DG40S -  With Driver-BlueSoleil_9.2.496.11.

 

At this point I think it will just be easier to upgrade to windows 10 to resolve the blue tooth issue. That will be the next thing I attempt. I will post results of upgrading to windows 10 when replacement hard drive comes in.

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Cloph- As a network admin I work on everything from the backbone inet of my company all they down to the configuring how the electricity is designed for use in my data center.  Before I was a net admin I was a sys admin for over a decade. I am also very open to suggestion, if you know a way that works please share!

 

I tried using the usb cable to update the firmware, but it was painfully slow over 45 minutes and then it failed.  The only way I got the usb cable firmware upgrade to work was to use a mac we have in our office.  It was so much faster and I was able to update my g10 as well as my amplifi 150.[…]

 

Oh, sure, I didn't mean to diminish your knowledge and experience as an admin, just that consumer electronics, especially printer drivers and wireless stuff can be a pain in the arse. Glad to see you have it sorted out using windows 10 though.

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I am happy to report the same exact laptop except loaded with windows 10 enterprise connected in seconds immediately after the install.  So it appears to just be a windows 7 issue.  Thanks to all that took time to add there .02's!

Cheers

Dan

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7 hours ago, danmustlearn said:

I am happy to report the same exact laptop except loaded with windows 10 enterprise connected in seconds immediately after the install.  So it appears to just be a windows 7 issue.  Thanks to all that took time to add there .02's!

Cheers

Dan

Great, glad you got it going!

Slightly jealous having a 75 new from box and not working.. Be interested to know what you think of it when you get some playing in.

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