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L6 Monkey can't connect my JTV89 to update firmware


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Getting back into my JTV-89 after not using it since I got my Helix. I know it must need to be updated with new firmware, I registered it with Line 6 in 2014, but it is failing to connect
to my Windows 10 PC (which works great for Helix) via USB.
So it sounds great thru the Helix via DVI, but I cannot get Line 6 Monkey to see it, I do have the latest 1.74 Monkey.
Going into the Line 6 DVI/USB box directly into my PC Line 6 Monkey can't see the guitar but it does work with the latest WorkbenchHD, which sees the guitar just fine..
I do get both green lights on the box, but still can't connect to update firmware.
I don't see any drivers to download. Any ideas?

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17 hours ago, jbutler said:

Getting back into my JTV-89 after not using it since I got my Helix. I know it must need to be updated with new firmware, I registered it with Line 6 in 2014, but it is failing to connect
to my Windows 10 PC (which works great for Helix) via USB.
So it sounds great thru the Helix via DVI, but I cannot get Line 6 Monkey to see it, I do have the latest 1.74 Monkey.
Going into the Line 6 DVI/USB box directly into my PC Line 6 Monkey can't see the guitar but it does work with the latest WorkbenchHD, which sees the guitar just fine..
I do get both green lights on the box, but still can't connect to update firmware.
I don't see any drivers to download. Any ideas?

Same issue here...all weekend.

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