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HX - Snapshots not working...


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I am experiencing strange behavior when I attempt to work with snapshots.

I have followed the manual but it's not doing what the manual says it should. I press both preset button simultaneously, and it shows all four snapshots blinking... Then if I click a snapshot, it kicks me back to the presets. I've attached a movie to show what's going on...


I have updated to the latest firmware 2.54.0.

Any help would be appreciated.


Maybe I'm missing something? 

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Maybe this snip from the manual (pg14) is relevant:


NOTE: If you don’t want Snapshot footswitches to disappear after selecting one, set "Global Settings > Footswitches" > Knob 4 (Snapshot Mode Switches) to “Manual Return.” In this case, Helix stays in Snapshot footswitch mode until you press FS6 (CANCEL).

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