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OllyLaos

Helix USB connection failing

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To cut a long, frustrating story short:

I got to the bottom of this issue of the Helix "not being connected". I tried a mixture of my PC and several laptops. But on my PC I kept getting either no connection or a brief connection that dropped out. After much lost time, I suddenly recalled the instructions about not using a USB hub.

On my PC there were USB connectors on the front of it and several on the back of the PC on the main card.

As soon as I plugged into any USB connector on the back, everything worked perfectly, every time.

So I reckon the USB connectors on the front of the PC were essentially configured as an extension USB "hub".

 

I just wanted to post this, so that if it saves anyone the frustration and wasted time that I went though (eliminating operating systems and all sorts of other stuff) then great.

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This should be a STICKY at the top of the page. 

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7 minutes ago, jbuhajla said:

This should be a STICKY at the top of the page. 

 

If everything is a sticky, nothing is a sticky... Lol...

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