OllyLaos 3 Posted May 1, 2018 To cut a long, frustrating story short: I got to the bottom of this issue of the Helix "not being connected". I tried a mixture of my PC and several laptops. But on my PC I kept getting either no connection or a brief connection that dropped out. After much lost time, I suddenly recalled the instructions about not using a USB hub. On my PC there were USB connectors on the front of it and several on the back of the PC on the main card. As soon as I plugged into any USB connector on the back, everything worked perfectly, every time. So I reckon the USB connectors on the front of the PC were essentially configured as an extension USB "hub". I just wanted to post this, so that if it saves anyone the frustration and wasted time that I went though (eliminating operating systems and all sorts of other stuff) then great. 1 2 Share this post Link to post Share on other sites
jbuhajla 305 Posted May 2, 2018 This should be a STICKY at the top of the page. Share this post Link to post Share on other sites
phil_m 3,843 Posted May 2, 2018 7 minutes ago, jbuhajla said: This should be a STICKY at the top of the page. If everything is a sticky, nothing is a sticky... Lol... Share this post Link to post Share on other sites
