jlawrence2158 Posted May 7, 2018 Share Posted May 7, 2018 I guess if HX Effects Unit is already running the latest software (2.54.0) then the Line6 Updater 1.14 doesn't show my hardware device? Using Microsoft's "USB Device Viewer" I can see the device so I know the operating system is recognizing it. But I'm confused because the after signing in successfully, the Line6 Update shows only "Select Device to update" and no devices are shown. I do not have the microsoft app open at the same time. Quote Link to comment Share on other sites More sharing options...
cosmicdoc Posted June 14, 2018 Share Posted June 14, 2018 I have the same problem. Ran updater, signed in, 'Select Device to Update' but no device displayed. Can anyone help? Quote Link to comment Share on other sites More sharing options...
umbe1971 Posted June 25, 2018 Share Posted June 25, 2018 same problem here.... any suggestion ? Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 25, 2018 Share Posted June 25, 2018 Have you downloaded and installed the HX Edit installation package? This contain the drivers you need. Line 6 Updater won't recognize the HX Effects unless you've installed the drivers. Quote Link to comment Share on other sites More sharing options...
spikey Posted June 26, 2018 Share Posted June 26, 2018 just wondering, Is this the same way Helix works in a windows OS Phil? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted June 26, 2018 Share Posted June 26, 2018 9 hours ago, phil_m said: Have you downloaded and installed the HX Edit installation package? This contain the drivers you need. Line 6 Updater won't recognize the HX Effects unless you've installed the drivers. This ^^^^^! You need that Windows driver! Once you have the driver installed make sure HX Edit is not open when you use the Updater. Try alternate USB ports if the device is still not being recognized. As a last resort you can try a different computer or USB cable. Every once in a while it turns out to be a bad cable. Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 26, 2018 Share Posted June 26, 2018 11 hours ago, spikey said: just wondering, Is this the same way Helix works in a windows OS Phil? Yes. Quote Link to comment Share on other sites More sharing options...
umbe1971 Posted June 26, 2018 Share Posted June 26, 2018 18 hours ago, phil_m said: Have you downloaded and installed the HX Edit installation package? This contain the drivers you need. Line 6 Updater won't recognize the HX Effects unless you've installed the drivers. thx ! it works ! ...just wondering why Line 6 has an updater without drivers.... ;-P Quote Link to comment Share on other sites More sharing options...
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