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HX EDIT not recognizing Helix


rychester63
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Yes. The driver is part of the package when you download the HX Edit installer. You must install the driver in order for HX Edit to work. Another part of the installer package is the Line 6 Updater program. You need to install that in order to perform a Helix device firmware update.

 

You mentioned that you have installed the HX Edit program 3x. When doing that you should have been presented with an option to install the driver and Line 6 Updater. You should leave those boxes checked (the default) to ensure that these components are installed.

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Tried everything I can think of, still no luck. I know the usb is working cause under devices and printers in the settings menu of windows 10  it shows the Helix with a ( ! )  beside it saying no drivers installed when I know they are cause they are in the HX Edit download.

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  • 2 years later...

Hi,

 

I have no SD cards in the laptop. I have tried in 4 laptops including one I connected a Helix before, and I have the same issue, it is not recognized. I am planning to buy a new usb cable to see if it is the problem of the cable. I have opened a ticket as well. 

 

Thank you for your help.

 

Happy New Year!

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