Jump to content
Nandocaster

Help! Footswitch in madness in Helix floor...

Recommended Posts

Hi everyone!

 

I have an out of warranty Helix that some time ago started to bulling me with a footswitch that when i press it... it's like pressing twice. It's the same Footswitch that allow you to start or stop a loop (obviously in the loop block). The cons of this are obvious: Do you want to stop the loop? Nope, it will not. Do you want to engage the booster? Nope! not this time buddy... 

 

So i was thinking in cleaning it with electronic cleaner spray (I don't know if it spells like that) but i don't know if i can break the led, the touch sensitive, clean without opening the back or if i should do it! So please, smart people o Line6 community... You are my last hope!

 

Cheers!

Share this post


Link to post
Share on other sites

Have you tried contacting support? Even out of warranty, I'm sure they would at least be able to answer your question.

Share this post


Link to post
Share on other sites

I would try just hitting a bunch of times before you do anything else. The footswitches are self-cleaning, so if there's some sort of debris in there causing problems, you may be able to get it out. If that doesn't work, I'd open up a support ticket before opening it up yourself. Even though your Helix is out of warranty, they may still help you out.

Share this post


Link to post
Share on other sites

I have the same problem.  I wish they would put some sort of configurable setting in the firmware so it ignores switches too close together in time.  I am also out of my warranty window.

Share this post


Link to post
Share on other sites
2 hours ago, jerhon said:

I have the same problem.  I wish they would put some sort of configurable setting in the firmware so it ignores switches too close together in time.  I am also out of my warranty window.

 

What did support say when you contacted them?

Share this post


Link to post
Share on other sites

What support, line6 ones or the line6's certifyed workshop? because this one says that send it to them and pay the repair and maybe i can do something to earn 160€!

Share this post


Link to post
Share on other sites
5 hours ago, Nandocaster said:

What support, line6 ones or the line6's certifyed workshop? because this one says that send it to them and pay the repair and maybe i can do something to earn 160€!

 

??????

Must be a language barrier thing, I've no idea what that meant......

Share this post


Link to post
Share on other sites
5 hours ago, Nandocaster said:

What support, line6 ones or the line6's certifyed workshop? because this one says that send it to them and pay the repair and maybe i can do something to earn 160€!

 

Open up a support ticket: https://line6.com/support/tickets/add.html

Share this post


Link to post
Share on other sites

 

On 6/15/2018 at 5:42 PM, rd2rk said:

 

??????

Must be a language barrier thing, I've no idea what that meant......

 

Sorry about that mate, it's hard to type in a foreign language when you are almost crying hahaha. =P

 

On 6/15/2018 at 5:47 PM, phil_m said:

 

Open up a support ticket: https://line6.com/support/tickets/add.html

 

Thank you Phil, i have just send the ticket, waiting for what happens.

 

Share this post


Link to post
Share on other sites

@rd2rk  I never opened one, I assumed since I'm out of warranty, I won't have much luck.

 

I'm using snapshots now most of the time, and so the issues aren't as big deal there.  If I do ever go into to stomp mode though, it's a pain on a few footswitches.  I just have to be careful where I program things then.

Share this post


Link to post
Share on other sites
9 minutes ago, jerhon said:

@rd2rk  I never opened one, I assumed since I'm out of warranty, I won't have much luck.

 

 

Try opening a ticket, maybe you might be pleasantly surprised!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...