medbad5150 Posted June 19, 2018 Share Posted June 19, 2018 Had a HD500 seven years ago..Fractal ever since but bought HD500X as back up. I have been downloading custome tone tone forever. This afternoon despite it showing I own HD500x and amp packs in my purchases. It wont let me download jack. Why? I have to register product again. Honest? I cant be bothered anymore. Even when I logged in to customtone, an error showed, but still logged me in. This time it won't let me download any patches. LINE 6..listen. My Variax is for sale as I cannot use the edit anymore ( cant even remember the name) now this. You don't care. New customers are more valued than loyal long time. You can shove your proucts. Was even stupid enough to look at the HELIX. I'm not a Fractal fanboy, but the software works. End of 1 Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 19, 2018 Share Posted June 19, 2018 Hi, Sorry to hear about your problems, but they can probably be sorted pretty easily by Line 6 support. I would suggest opening up a support ticket or calling them at (818) 575-3600 . If you had your HD500X registered before, it should be pretty easy for them to get you back up and running. Quote Link to comment Share on other sites More sharing options...
joel_brown Posted June 19, 2018 Share Posted June 19, 2018 Damn what a jerk. Like Line6 is the only company to EVER have the slightest little thing go wrong. I think they'll be glad you're not a customer anymore and you can give Fractal lollipop for every little thing that doesn't go your way. Grow the lollipop up. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted June 19, 2018 Share Posted June 19, 2018 Harrumph! (insert door slam and storm off sound FX here)...;) Quote Link to comment Share on other sites More sharing options...
medbad5150 Posted June 19, 2018 Author Share Posted June 19, 2018 10 minutes ago, joel_brown said: Damn what a jerk. Like Line6 is the only company to EVER have the slightest little thing go wrong. I think they'll be glad you're not a customer anymore and you can give Fractal lollipop for every little thing that doesn't go your way. Grow the lollipop up. Funny but muppets like you are on the Fractal forum too. Read it prat. My Varaiax 700 doesnt work anymore and Ive tried on here. Now can't use Customtone. Yeah, after having Variax 700, Variax Bass, HD500, HD500X, Bass POD..yeah bet theyre ecstatic. But thats why we're on here and not the Boss GT..Oh? Where did that go? Quote Link to comment Share on other sites More sharing options...
medbad5150 Posted June 19, 2018 Author Share Posted June 19, 2018 Fed up is exactly what I mean. Line 6 software. Wrong password? If youre happy? Good luck Quote Link to comment Share on other sites More sharing options...
medbad5150 Posted June 19, 2018 Author Share Posted June 19, 2018 How can I show I already registered nearly six products. Cant be bothered as it shows only two now. Why? it worked yesterday. Today it doesnt. Open a ticket. Problems can arise and thats cool. These lot make it a habit Quote Link to comment Share on other sites More sharing options...
medbad5150 Posted June 19, 2018 Author Share Posted June 19, 2018 24 minutes ago, joel_brown said: Damn what a jerk. Like Line6 is the only company to EVER have the slightest little thing go wrong. I think they'll be glad you're not a customer anymore and you can give Fractal lollipop for every little thing that doesn't go your way. Grow the lollipop up. Bit bitter there sweetie?...Why cant you afford one? thats the usual case Quote Link to comment Share on other sites More sharing options...
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