Hi,   This whole thread is packed with info from people who have experience with the Updater. Some are good experiences and some are bad.  :-)   Higher up in these posts there are detailed instructions on how to install the Firmware updates for the Helix. I know that I shouldn’t assume anything here, but I hope that you have read and followed those instructions before reaching this situation.   If you have done all the installation stages listed above, then your “sc
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