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MWolfkiel

Line6 Updater doesn't show Helix LT?

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I'm trying to update to the new 2.60 firmware for Helix LT. I've updated the HX Edit but the Line6 Updater doesn't show any devices to update? Anyone have an idea of what to do?

Thanks in advance

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18 hours ago, MWolfkiel said:

I'm trying to update to the new 2.60 firmware for Helix LT. I've updated the HX Edit but the Line6 Updater doesn't show any devices to update? Anyone have an idea of what to do?

Thanks in advance

 

Hi,

 

What you are asking is a little vague.

You could help us by suppling more information such as what computer and Operating System you have!

 

Prior to running the Update did your Helix communicate with the Editor software without problems?
If the answer is Yes, then has anything else in the configuration changed?


Are you connected to/or have you tried connecting to your Helix with a different USB cable or USB port.

Helix doesn't like USB 3 or USB Hubs.

 

If you have managed to install v2.6 HX Edit, when you launch that app does it connect to the Helix and enable you to make a backup of the settings from the hardware Helix?

If not check all your cables and connections. Launch the Line 6 Updater program and check that it is V1.14, you can find that by clicking the about button. You must have version 1.14 Updater to correctly upgrade the Firmware. An earlier version may have seemed to perform the upgrade but it will be incomplete or corrupted.

 

Have you restated your Helix using any of the in built reset procedures - if not try these to see if it helps!

 

https://helixhelp.com/reset-options/

 

More info would help.

 

 

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Funny...I read your post then went to open the Updater and there was the Helix.

 

Thanks anyway

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53 minutes ago, MWolfkiel said:

Funny...I read your post then went to open the Updater and there was the Helix.

 

Thanks anyway

 

It’s a kinda magic!

Have fun.

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If you have ANY line 6 software opened when you are trying to use the Updater it won't work.  You have to close everything else out first and then run the Updater.....works every time!

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Hello guys I just bought My Line 6 Relay G70 ...I tried to update the Receiver but when i'm opening the app in my Mac Book nothing Happens...The Laptop will open the App but is just stay in Black....anyone is dealing with the same problem?

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14 hours ago, SOLIBASS said:

Hello guys I just bought My Line 6 Relay G70 ...I tried to update the Receiver but when i'm opening the app in my Mac Book nothing Happens...The Laptop will open the App but is just stay in Black....anyone is dealing with the same problem?

 

Hi SOLIBASS,

 

You will probably have a better chance of someone giving you an answer to your problem if you put your question in the digital wireless section of the forums:

 

https://line6.com/support/forum/48-relay-digital-wireless/

 

Your question is more than likely to be overlooked here, especially when tagged on to the end of thread about updating a Helix multi fx box.

 

Try posting to the link above - hope this helps.

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On 7/9/2018 at 10:20 AM, RD1967 said:

If you have ANY line 6 software opened when you are trying to use the Updater it won't work.  You have to close everything else out first and then run the Updater.....works every time!

That’s crazy, but it worked, thanks !!

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It is crazy but that's how they designed it to work.  Just remember that for future updates and everything will go smoothly.  

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