Paul-Fenton Posted July 10, 2018 Share Posted July 10, 2018 My usb connection from Mac Pro to Pod HD isn't working.A message on the HD editor says they are not connected even though they are. I bought a new cable & still...nothing. Any ideas? Thanks. P.F Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted July 10, 2018 Share Posted July 10, 2018 Try a different port, with the POD connected directly. If you're using a USB hub, sometimes those can cause problems. Quote Link to comment Share on other sites More sharing options...
Paul-Fenton Posted July 10, 2018 Author Share Posted July 10, 2018 not using a hub Will try another port. Thanks. Quote Link to comment Share on other sites More sharing options...
pianoguyy Posted July 10, 2018 Share Posted July 10, 2018 When did it stop working? Quote Link to comment Share on other sites More sharing options...
Paul-Fenton Posted July 11, 2018 Author Share Posted July 11, 2018 Hasn't been able to connect since I bought it.As mentioned tried a new cable but still have the message saying not connected. Quote Link to comment Share on other sites More sharing options...
codamedia Posted July 11, 2018 Share Posted July 11, 2018 5 hours ago, Paul-Fenton said: Hasn't been able to connect since I bought it.As mentioned tried a new cable but still have the message saying not connected. Did you buy the HD new or used? If you bought new, when did you buy it? Which MAC OS are you running? Have you used the port for anything else to know for certain it is working? Have you installed the drivers? Did you set the permissions for the drivers. Depending on the OS you are running, to activate the installed drivers (Monkey app) you must give permission in System preferences -> Privacy & Security Quote Link to comment Share on other sites More sharing options...
Paul-Fenton Posted July 13, 2018 Author Share Posted July 13, 2018 Thanks for your reply. I bought the HD 500X second hand.I'm using os High Sierra Version 10.13.5. I use the usb ports for a mouse etc so they work ok . I think the drivers have been installed via the monkey app. As far as I know the privacy & security settings are ok to go ie enabled to allow . Thanks again Quote Link to comment Share on other sites More sharing options...
codamedia Posted July 13, 2018 Share Posted July 13, 2018 6 hours ago, Paul-Fenton said: I think the drivers have been installed via the monkey app. As far as I know the privacy & security settings are ok to go ie enabled to allow . "I think" and "as far as I know" are not allowable answers :) Don't take anything for granted. Double check all of that stuff... then triple check it! If there is a problem at that stage, you will never be able to connect. If everything is definitely installed and the permissions are good... I hate to say it... but that may be why the unit was for sale. Quote Link to comment Share on other sites More sharing options...
Paul-Fenton Posted July 14, 2018 Author Share Posted July 14, 2018 ok will check again Quote Link to comment Share on other sites More sharing options...
laroadie Posted July 14, 2018 Share Posted July 14, 2018 I talked with Line6 Tech Support today. This is a "known" issue. As the person above suggested, it's a setting somewhere. I'm not going to go through the steps to fix it because I don't know them myself. I was in my car dropping off my daughter when we were going through the fix. lol. My bad, no worries. I'm hoping I get it fixed tonight. Good luck. 1 Quote Link to comment Share on other sites More sharing options...
Paul-Fenton Posted July 15, 2018 Author Share Posted July 15, 2018 (edited) Gidday,thanks for the post. Can you let me know if you are successful? Thanks ... I'm in Australia & I don't think there is a Line6 Tech support for me to talk to. Edited July 15, 2018 by Paul-Fenton more info Quote Link to comment Share on other sites More sharing options...
Paul-Fenton Posted July 17, 2018 Author Share Posted July 17, 2018 Found the problem folks.No big deal.....In preferences... security & privacy/general you have to allow..enable the HD editor/driver & you're good to go. Yamaha in Melbourne sorted me.Thanks guys. 1 Quote Link to comment Share on other sites More sharing options...
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