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UX2 stopped working


thawk51
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Line 6 Studio UX2 won't power up (no VU meter lights) on pc start up. There is 5v from the usb connector and other usb devices work fine.  On trying to open it says "cannot detect a compatible Line 6 device". I tried system restore after turning of anti virus but no go.  It's been working right along for 4 years. Not understanding this at all. I've searched online and tried the usb audio trouble shooting suggestion about changin the power setting in the control panel to no avail. I also tried loading the driver from the Line 6 site, again to no avail. I know this is an old product but would appreciate any suggestions.

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9 hours ago, thawk51 said:

Line 6 Studio UX2 won't power up (no VU meter lights) on pc start up. There is 5v from the usb connector and other usb devices work fine.  On trying to open it says "cannot detect a compatible Line 6 device". I tried system restore after turning of anti virus but no go.  It's been working right along for 4 years. Not understanding this at all. I've searched online and tried the usb audio trouble shooting suggestion about changin the power setting in the control panel to no avail. I also tried loading the driver from the Line 6 site, again to no avail. I know this is an old product but would appreciate any suggestions.

 

Hi thawk51,

 

You probably will not find an answer in this section of the Line 6 Forums (Helix users), but someone else asked the same thing in this area:

https://line6.com/support/topic/34686-ux2-sound-stopped-working/?tab=comments#comment-262185

 

Although I didn't see any replies there. It may be an issue with the drivers because I also saw comments here, regarding UX2 devices.

https://line6.com/support/topic/34424-line-6-driver-fatal-still/?tab=comments#comment-260716

 

Hopefully, someone there may have a solution.

 

Also, there is a big black blob, containing a white circle and question mark, in the lower right hand corner of the screen. Click on it and it's a gateway to more help options.

 

Hope this is some help.

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Thanks for the replies guys. I will re-post this in the Computer Based Recording forum section as suggested. It was late at night when I posted here and I was a bit bleary eyed. I have already tried downloading the driver from the Line 6 site and have also tried several of the things offered in the "black blob" help and FAQ link. Unfortunately I don't have another computer to muck about with. Again, many thanks. I'm sure the problem and fix is something stupid...

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