AndiKravljaca Posted July 26, 2018 Share Posted July 26, 2018 The webshop is telling me: "Your account does not have an active Helix Floor or Rack registered right now. Please click the register button below to register your product. If you are interested in purchasing a Helix Floor or Rack, please click Here." Even though on the 'Registered Gear' page, I clearly have my Helix Rack registered. What gives?! Quote Link to comment Share on other sites More sharing options...
Triryche Posted July 26, 2018 Share Posted July 26, 2018 Make sure you are logged in, I think the site has been a bit buggy with randomly logging out. Also, call Line6 or open a support tickect, they'll sort it out. Quote Link to comment Share on other sites More sharing options...
mattfrantz Posted January 30, 2021 Share Posted January 30, 2021 Same exact thing is happening to me. I see this is an old post I'm replying too, but I think it's worth noting that it is still happening to others. I just opened a support ticket. Quote Link to comment Share on other sites More sharing options...
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