shruiken Shuriken Alt Tuning Strings reversed...

[Smittyb]

So I'd like to think im not completely stupid, however I got my Shuriken today. charged the battery, finally got to plug it in and it sounds great....while in stand tuning

 

I noticed that when I change either the model knob and selector switch or tuning knobs to something that isn't Standard it sounds terrible. Ok, I thought maybe it just needs some adjustments.

Set up work bench, plugged it in and try to play around with the settings/tunings. 

First thing I notice if if drop the low E to D and play it, no change, however if I play high E there is a change.....?

 

It seems that all of the strings are in reverse, confirmed by changing the A string and the B changes not A....

 

I've logged a support ticket for this but is there something im missing here a setting I've inadvertently set?

 

All the standard tuning set ups play perfect its just the alternate tunings are completely out of whack. 

 

Attach a soundfile and pictures of the tunings in work bench before and after

Test.m4a

[SymphonicDischord]

Have you tried reflashing the firmware? Maybe something got goofed on the initial install. 

[Smittyb]

Haven't reflashed, tried updating it with the new version though, does it do a complete reinstall or just upgrade parts?

If not will try reflash.

[SymphonicDischord]

I believe it should do a full install, but if you already did an upgrade maybe it’s something to do with the hardware and wiring of the board and piezos. 

[Smittyb]

Exactly what I didn't want to hear....

Thanks for the replies though, guess its wait and see what Line 6 say.

[psarkissian]

Go to model "User III", toggle-1 for the one string Asian instrument.

Which string is sounding?

 

[Smittyb]

So I ended up taking it back to the store and they swapped it straight out for a new one. This one works perfectly :)