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On 8/25/2018 at 10:03 AM, ddufour said:

I can't find this in the manual so I did a search on this forum and

found that no 2 instructions are quite the same, so I am a bit nervous

about randomly trying one. Is it documented somewhere in the manual

and I just don't see it?





Here ya go - a full list of reset options.




Footswitches 8&9 or 9&10 are most likely what you are looking for.


Good luck and don’t worry.

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  • 7 months later...

Well I won’t give out any guess work for any Line 6 user, so here is your answer. Simply hold down simultaneously foot switches 7 & 8 respectively and Helix on. You will then let go of foot switches 7 & 8, then you will see the Line 6 Helix Logo appear with a message under your Helix (s) firmware informing you “ We Will Rebuild Your Presets” and you’re good to go , however, please note that this type of Helix reset will not overwrite any and all of your own creative presets. So, with this in mind, you can reset the Helix to factory presets without overwriting/destructive, your own creative presets. 


Many Blessings 


Michael Red Crow Mulholland 



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  • 8 months later...

Which reset is recommended after a firmware update? 


Reset Options

#Helix Floor/LT

Button Combination Description
2 LED light Fun
3 & 4 Test Mode
5 & 6 Global reset
7 & 8 Reset setlists to factory, Keep IRs
8 & 9 Reset setlists to factory, Clear IRs
9 & 10 Reset setlists to factory, Global reset, Clear IRs
10 & 11 Upgrades existing presets to latest format
11 & 12 Clear current preset
5 & 12 Clear setlists, clear IRs, Return system settings to default
6 & 12 Safe boot mode

To use Reset Options:

  • Power off the Helix
  • Hold the desired button combination
  • Power on the Helix
  • Release the button combination

Please note: Buttons are numbered from top left to bottom right.

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if you want to load the factory presets associated to a new firmware, you will need to do 7&8. Beware that that will also erase your own presets, so you need to back them up and restore them after the reset. Ask yourself if you really need those factory presets — I have little use for them anyways.

More in general, none of these reset options will “really” get the Helix to factory defaults, because they will update everything except for the firmware.


I had a weird experience with my Helix LT about one month ago at rehearsal, where all Helix inputs apparently stopped working, and the Helix would output no sound at all, upon switching to a different patch. The patch I had switched to was also empty. At the same time, I found the power supply of my external pedalboard, which supplies the input to Helix, was loosely connected. I figure some static charge temporarily prevented the inputs from working. I reset using 9 & 10, but that did not help. The next day the Helix was working properly again. My question is: if the Helix boots properly, can one assume that the firmware is not corrupted? I would be willing to do a full reset (firmware included) and then re-upgrade to 2.82, but I’ll be happy to avoid it if it is not needed.

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Sometimes there are new factory p sets which some may find valuable. For instance, firmware v2.8 introduced hotkey support for DAW communications. Some new factory presets provide presets customized for different DAWs. These can be found in the Templates factory setlist which also contains example some of structured presets for specific purposes.I encourage everyone to check this setlist out if you haven't yet done so.

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  • 2 weeks later...

Try running Updater again and resending the update. You can force the Helix into update mode by holding footswitches 6 and 12 while powering up.


And, for the love of God, keep your computer plugged in while doing the update!

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  • 3 months later...
  • 8 months later...

I have also had some experiences of all inputs not working even though HX Edit continues to communicate with Helix and Helix continues to control the PowerCab.  I have a support ticket in at the moment as this issue doesn't seem to have a specific trigger and it keeps happening.

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