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cliffy1199

Screen woes

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Hi guys,

I bought a wonderful helix last Christmas, but from opening the box and plugging it in, it has strange vertical lines in the centre.

But when I heard the sound I was amazed and wasn't bothered with the lines because it didn't interfere with the sound.

Of course over time, the problem's got worse by all manner of strange things happening on the right hand side of the screen.

And now it's black (right hand side of the screen)

And all this in the hight of season>

 

So does anyone know or has any ideas about this issue or solutions

 

Do you think Line6 would do an immediate  replacement door to door carrier style

 

PS: I bought it from Thomann and they said its a 3 weeks turnaround which is near impossible in this the busy season

IMG_9907.jpg

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Have you tried the obvious reset? https://helixhelp.com/reset-options/ (make sure to back everything up first).

If that doesn't do anything positive, open a support ticket with Line 6 and they'll take care of you.

Could be something as simple as a loose cable connecting the screen.

 

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The only other thing to try is reflashing the firmware, but it's doubtful it would work.

 

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