Joeleft Posted September 26, 2018 Share Posted September 26, 2018 Hi I have just purchased a new Helix. I have had quite a few L6 products in the past and have run License Manager to "authorise" them. Do I need to do this with the Helix, or is License Manager a thing of the past ? When I ran License Manager, it could not find the Helix which is connected to my computer via USB. Baffled. Thanks. Quote Link to comment Share on other sites More sharing options...
brue58ski Posted September 26, 2018 Share Posted September 26, 2018 Did the Helix drivers get installed? If so, are you using a USB hub? If so, don't or, if not, try a different USB port. 1 Quote Link to comment Share on other sites More sharing options...
duncann Posted September 26, 2018 Share Posted September 26, 2018 The license manager isn't used for Helix. Instead, register it in your support account. 1 Quote Link to comment Share on other sites More sharing options...
Joeleft Posted October 1, 2018 Author Share Posted October 1, 2018 On 9/26/2018 at 12:41 PM, brue58ski said: Did the Helix drivers get installed? If so, are you using a USB hub? If so, don't or, if not, try a different USB port. Hi Brue58ski. Thank you for reply. Yes, drivers installed. No hub. Quote Link to comment Share on other sites More sharing options...
Joeleft Posted October 1, 2018 Author Share Posted October 1, 2018 On 9/26/2018 at 1:28 PM, duncann said: The license manager isn't used for Helix. Instead, register it in your support account. Thanks . Have already registered the unit. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 2, 2018 Share Posted October 2, 2018 14 hours ago, Joeleft said: Thanks . Have already registered the unit. Hi, It may help to know what computer system you are trying to hook up to. Quite a lot of issues stem from USB connections, but as you are not using a hub it clears that point. A little more info could help solve the problem. Quote Link to comment Share on other sites More sharing options...
duncann Posted October 2, 2018 Share Posted October 2, 2018 30 minutes ago, datacommando said: Hi, It may help to know what computer system you are trying to hook up to. Quite a lot of issues stem from USB connections, but as you are not using a hub it clears that point. A little more info could help solve the problem. I don't think he's having any problems with his USB connection. The license manager simply doesn't contain Helix in it's list of devices to authorize, so it will never find it. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 2, 2018 Share Posted October 2, 2018 3 hours ago, duncann said: I don't think he's having any problems with his USB connection. The license manager simply doesn't contain Helix in it's list of devices to authorize, so it will never find it. Hi, I thought that he had registered his Helix with Line 6, but was still having issues with his computer failing to see it? Maybe I misunderstood the situation. 1 Quote Link to comment Share on other sites More sharing options...
Joeleft Posted October 6, 2018 Author Share Posted October 6, 2018 Hi Data Commander Thanks for the reply. I can see and use the Helix after registration, but I can't see it on the License Manager. On all my other L6 gear, I had to "authorise" them via the license manager. Regards. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 6, 2018 Share Posted October 6, 2018 5 hours ago, Joeleft said: Hi Data Commander Thanks for the reply. I can see and use the Helix after registration, but I can't see it on the License Manager. On all my other L6 gear, I had to "authorise" them via the license manager. Regards. Hi Joeleft, Good to know you’re up and running. Have fun! 1 Quote Link to comment Share on other sites More sharing options...
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