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Save, Home action, menu not working on Helix HX!


dshul
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  • 3 weeks later...
On 10/3/2018 at 2:22 PM, dshul said:

Hello,

I cant save any presets or scroll thru effects with the big knob. Action, menu, home are not responding either. Did a factory reset didn’t rectify the problem. Anybody having this problem?

Did you ever fix this? I'm having the same issue

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  • 4 months later...
  • 4 weeks later...

It’s due to the ribbon connection that connects these buttons to the PCB inside coming loose. Happened to mine and It must happen sufficiently often because the Line 6 repair centre knew immediately what the problem was without looking. If your guarantee is still valid then send it in for repair.  If it’s out of warranty and you’re  brave enough it’s got to be a very easy fix by simply opening it up and pushing the connector together.

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