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EXPRESSION PEDAL STOPS RESPONDING

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Hi, 

I bought Helix lt in April 2018, since then I was very satisfied with this unit.

 

Since almost 2 months, the Helix onboard expression pedal is behaving very random, being this the second or third time it happens to me:

 

The expression pedal stops working for no reason.

 

The switch toggle from exp 1/exp 2 works fine, I've tried switching presets, snapshots, switching from exp 1/2 , deleting Volume block and adding it again, new preset with volume block, etc. Im thinking also in a factory reset, cause this is very annoying.

 

The worst part is that it happens while gigging,  from one part of a song to another, the pedal stops working. I don't want to lose confidence on this unit but it's giving me a hard time.

 

If I'm using it for swelling, well , it is a FAIL if the unit's expression pedal behaves randomly.

I have external expression pedals, but using one doesn't fix my issue.

 

The first time it happened to me, it lasted like 1 hour or so, this time I don't know. I just switched it off cause I was tired .

 

I started to look on google hoping to know what was happening, but I think it only happens to me, since there's no other cases like mine in forums, at least.

While digging I found out this thing has an optical sensor, but nothing else. Maybe that's the trouble, the damn sensor.

 

Can you help me with this?

Thanks

 

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