guitar_person Posted October 16, 2018 Share Posted October 16, 2018 Hey everyone. I recently noticed that my Helix is outputting different levels through the left and right channels. I've always run a stereo setup so I thought maybe it was the way the amp settings were so I compensated with adjusting their individual volumes. I usually run 2 amps which are hard panned. However, I recently had to setup and run a mono system so that I could have 1 signal go to the mixing desk and another signal go to my own foldback. It was here that I found the signal from the left channel is far quieter than the right channel. I had the two xlr's plugged into the helix but only plugged one into the foldback at a time. This way I could check that the signal was just being doubled onto the other channel and ready for the gig. It was here that I realised that the signal level was different. To make sure it wasn't an effect on a patch I loaded a blank patch and tested the dry signal going straight through the helix and into the foldback. This had the same result. This has me kind of stumped. I can compensate it to make do however left and right channel should be the same. I want to avoid backing everything up and doing a factory reset. I always find doing this stuffs up with my midi programming and snapshots. Has anyone experienced this before? Quote Link to comment Share on other sites More sharing options...
rvroberts Posted October 16, 2018 Share Posted October 16, 2018 No - and i've checked it. Are there any other possible explanations - have you reversed the cables? It's the easiest way to be sure it's the Helix. If it is your Helix, you have a problem that should be checked. Quote Link to comment Share on other sites More sharing options...
guitar_person Posted October 16, 2018 Author Share Posted October 16, 2018 4 minutes ago, rvroberts said: No - and i've checked it. Are there any other possible explanations - have you reversed the cables? It's the easiest way to be sure it's the Helix. If it is your Helix, you have a problem that should be checked. Thanks for the comment. I have reversed the cables and it was the same outcome. That was the first thing I did to be sure that they were both working. I uncoiled them to make sure there wasn't any impedance issues and jiggled them around a bit. No success unfortunately I may have to take it to a tech. Might try a full factory reset first though :( Quote Link to comment Share on other sites More sharing options...
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