Jump to content
Pacohelix

code 8312 when importing patches

Recommended Posts

hey all.  My helix is updated to 2.60 firmware.  but im getting a code and wont allow me to import.  "Failed to import one or more presets A model used in the preset is not recognized"

the code number is 8312.

please help

Share this post


Link to post
Share on other sites

IIRC, this means that you have a corrupted preset. If you saved the individual presets in your setlists (this is one reason why that's a good idea), you can try importing them 10 at a time till you narrow it down to the bad one, then delete it and continue.

Share this post


Link to post
Share on other sites

its not all the presets only select ones.  even ones I see on here wih over a 100 people downloading them.  

Share this post


Link to post
Share on other sites

Sorry, I misunderstood. You're trying to DOWNLOAD from CUSTOMTONE.

I'll need a couple of examples of tones that cause the problem.

Share this post


Link to post
Share on other sites

I'm on 2.70, and I had no problem. All three files installed, separately AND all at once. Since 2.70 didn't add any amps, that should not matter.

What system are you on (MAC,PC)?

Are you using the version of HX EDIT that corresponds to your Helix FW (HX EDIT 2.60)?

What DL method are you using?

 

On PC:

In Customtone, click DOWNLOAD. In File Dialog, select folder to save to.

In HX EDIT, double click on the location where you want the tone. Select PRESETS, IMPORT. Navigate to the saved tone, select it, then click OPEN.

 

If you're still having trouble, you may need to backup your presets and setlists, then do a system reset (go to SUPPORT for details on all the reset options).

 

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...