drugboy Posted October 21, 2018 Share Posted October 21, 2018 Hi, i am on windows 10. Firmware update 2.70 broke up and did not complete. Now my helix does not boot. Screen says FW Version 2.70.0 but helix hangs and is not booting. red "0" on top left, than changes in some red cryptic letters in the top line. helix unit is not found by windows and helix edit 2.7 helix control is not recognized. After entering update mode enc 1&6 helix is recognized by windows but helix edit can not connect - error message "connection interrupted" Tried with PC and notebook - same issue. Tried several usb Ports, cables etc. - same issue. Driver is updated. Can anyone help? Thanks and sorry for my bad english Thomas Quote Link to comment Share on other sites More sharing options...
Rocco_Crocco Posted October 22, 2018 Share Posted October 22, 2018 Contact Line 6 support. One way or another they will get you up and running. Quote Link to comment Share on other sites More sharing options...
RD1967 Posted October 22, 2018 Share Posted October 22, 2018 I agree with Rocco_Crocco.....contact Line 6 Support. I'm sure your unit is just fine and they'll be able to help. Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted October 22, 2018 Share Posted October 22, 2018 I see you're trying to connect to HX Edit, but have you tried reconnecting to the Updater? I would download the FW separately and save it to your computer, then try running the Updater again and installing the FW from the hard drive instead of downloading it through the updater. Quote Link to comment Share on other sites More sharing options...
drugboy Posted October 23, 2018 Author Share Posted October 23, 2018 @gunpointmetal Thank You! That was the solution. Great. 1 Quote Link to comment Share on other sites More sharing options...
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