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Refurbished amp dead on arrival

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I ordered a refurbished spider Jam amp from Line 6 and received it yesterday.  The box was damaged and the amp will not turn on.  I talked to a customer representative and he indicated that he would send me the information I need and an RMA to return the amplifier.  24 hours later I have not heard from Line 6.  The rep indicated he would do it first thing - but apparently did not.  Just a FYI at this point.

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