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JTV 59 faulty and not detected

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I´m having some issues with the Variax, with some tunings not working or simply "wrong". 


I assume this is a software problem, so I'm trying to solve it with the Workbench (or simply restoring the factory settings) but I can't connect the guitar to the computer.


The USB interface is green on the computer side but flashing red on the guitar side.


Yes, I have a jack cable connected to the output of the guitar and the battery is charged.


What can I do?


Thanks in advance.


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You can create and store tunings from the guitar itself if you want to. When the USB interface is flashing red it means it's not getting any info/signal from the guitar. Have you tried a different CAT-5 cable?

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