cruelshoes Posted January 4, 2019 Share Posted January 4, 2019 Very recent convert to the Helix world and purchased a Stomp back in October. Only hooked it up a couple times to my laptop using the USB a couple months ago. I go to hook it up today and notice two of the metal prongs in the USB input are bent/broken. I have no idea how this happened as I’m careful with the connections. So I need to replace the USb input. Anyone know if this is an easy job or needs to go to a service center? Also would this fall under the warranty? Quote Link to comment Share on other sites More sharing options...
Kilrahi Posted January 4, 2019 Share Posted January 4, 2019 If they broke through normal use, it should be covered under the warranty. If it was done through negligence, then no. That's a pretty vague boundary, but it kind of comes down to how you, the user, feel about what you did with it. Based on the fact that you feel like you kept it pretty safe I would try the warranty route before I attempt any self repairs, because typically a self repair automatically voids the warranty. Quote Link to comment Share on other sites More sharing options...
amsdenj Posted January 5, 2019 Share Posted January 5, 2019 My HX Stomp USB center block broke too. My Helix is 3 years old and no problem. HX Stomp broke within a few days, with limited use. Maybe there was a bad batch. Quote Link to comment Share on other sites More sharing options...
njdelyster Posted September 13, 2019 Share Posted September 13, 2019 Did you all get any resolution on this? I just discovered the top-right pin broken in the USB port for my Stomp as well. I've moved country since buying this so unsure how Line 6 will deal with it. If it's any straight forward job I could replace it myself. Quote Link to comment Share on other sites More sharing options...
T322 Posted December 28, 2019 Share Posted December 28, 2019 Mine is broken too. Just normal use. Has someone got it repaired? Quote Link to comment Share on other sites More sharing options...
refagaem Posted January 3, 2020 Share Posted January 3, 2020 Hi, i had the same issue and Line 6 take it under warantee, it seems that's a known issue... There's no need to be negligent to break it , i own many devices wilth USB port, that's the first time it happens. Quote Link to comment Share on other sites More sharing options...
amsdenj Posted January 3, 2020 Share Posted January 3, 2020 When mine broke, I found the center piece on the floor and glued it back in with super glue. Its been OK for over a year now. Next time it breaks, I'll send it in for repair. Quote Link to comment Share on other sites More sharing options...
T322 Posted January 19, 2020 Share Posted January 19, 2020 On 12/28/2019 at 11:01 PM, T322 said: Mine is broken too. Just normal use. Has someone got it repaired? update: It got repaired without any trouble Quote Link to comment Share on other sites More sharing options...
amsdenj Posted January 19, 2020 Share Posted January 19, 2020 My HX Stomp got stomped on at rehearsal the other night and the top encoder knob shaft got bent. This caused the encoder to turn hard. I just bent it back with no problem, at least so far. It appears that these encoders are well attached to the chassis and can stand to be stepped on and bent a few times. I don't recommend it of course, but was happy that HX Stomp could withstand this potentially common issue. Quote Link to comment Share on other sites More sharing options...
MatthewMayhem Posted October 17, 2020 Share Posted October 17, 2020 Is this a part we can replace ourselves? Mine broke today the plastic piece in the center of the usb port is missing? The stomp just sits on my board i rarely even step on it, i use the interface 90% of the time. Quote Link to comment Share on other sites More sharing options...
lou-kash Posted October 17, 2020 Share Posted October 17, 2020 53 minutes ago, MatthewMayhem said: Is this a part we can replace ourselves? Start here: https://duckduckgo.com/?q=usb+type+b+standard+socket&iar=images&iax=images&ia=images 1 Quote Link to comment Share on other sites More sharing options...
CraigGT Posted October 17, 2020 Share Posted October 17, 2020 6 hours ago, MatthewMayhem said: Is this a part we can replace ourselves? I replaced the port on my Helix floor and no it's not an easy job even if you're good with a soldering iron. I thoroughly recommend using a right angle plug on the Helix, it takes all the possible leverage out of the equation. Craig 1 Quote Link to comment Share on other sites More sharing options...
lou-kash Posted October 17, 2020 Share Posted October 17, 2020 5 hours ago, CraigGT said: it's not an easy job even if you're good with a soldering iron. That's likely. :) And no, I haven't opened my Stomp yet, as it's still under warranty for the next 33 (!) months, according to my local music store. Quote Link to comment Share on other sites More sharing options...
varmonter Posted November 17, 2020 Share Posted November 17, 2020 Mine broke as well. Its seems a pain To use without the software and not sure you can do upgrades without it. Mines older 2.71 and I'd like to update The sw. Quote Link to comment Share on other sites More sharing options...
Crazyphil78 Posted February 21, 2021 Share Posted February 21, 2021 Mine got broken today without any effort on this... I have replaced the little black piece and it works again but it’s strange so many broken pieces... it’s the first time I encounter this problem on my numerous electronic gears... Quote Link to comment Share on other sites More sharing options...
gerryCol Posted February 22, 2021 Share Posted February 22, 2021 My center piece broke as well. It was just over year, by a day if you can believe it. I was gonna crazy glue the piece back in but luckily they honored the warranty. Had to ship it out and they got it back to me in a a few weeks. Now I'm ultra careful. Although I will say, the ground hum when using HX Edit is worse now than when I had used it before. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted February 22, 2021 Share Posted February 22, 2021 Can I repeat my earlier advice to always use a right angled lead, that way there's much less chance that it will get stood on. Quote Link to comment Share on other sites More sharing options...
Crazyphil78 Posted February 22, 2021 Share Posted February 22, 2021 2 hours ago, gerryCol said: My center piece broke as well. It was just over year, by a day if you can believe it. I was gonna crazy glue the piece back in but luckily they honored the warranty. Had to ship it out and they got it back to me in a a few weeks. Now I'm ultra careful. Although I will say, the ground hum when using HX Edit is worse now than when I had used it before. many thanks for your answer Gerrycol Quote Link to comment Share on other sites More sharing options...
millerstomp Posted March 28, 2021 Share Posted March 28, 2021 The same problem here - I'm afraid that the guarantee unfortunately has expired 3 months ago... - that is extremely annoying Quote Link to comment Share on other sites More sharing options...
lgbbq Posted April 10, 2021 Share Posted April 10, 2021 On 3/28/2021 at 4:41 AM, millerstomp said: The same problem here - I'm afraid that the guarantee unfortunately has expired 3 months ago... - that is extremely annoying Did you get it repaired? The center part on mine came out while I took the usb cord out today. I'm also out of warrranty so wondering what it would cost to fix Quote Link to comment Share on other sites More sharing options...
Crazyphil78 Posted April 10, 2021 Share Posted April 10, 2021 8 hours ago, lgbbq said: Did you get it repaired? The center part on mine came out while I took the usb cord out today. I'm also out of warrranty so wondering what it would cost to fix Hello , in fact I decided not to repair it because I put the little piece of plastic in place and I could connect the USB. Now my cable is always in place and I will try again this with special câble founded in Amazon Sincerely CERRXIAN Câble combiné USB2.0 B de 9 Pouces USB2.0 B Câble de synchronisation de données Femelle à Angle Gauche et Angle Droit vers USB 2.0 B Femelle (1 Paire) Quote Link to comment Share on other sites More sharing options...
amsdenj Posted April 10, 2021 Share Posted April 10, 2021 I just replaced the USB jack in my Apogee GiO. It wasn't that difficult. But I still think I'd prefer to have Line6 repair HX Stomp because of how compact it is. Quote Link to comment Share on other sites More sharing options...
Crazyphil78 Posted April 12, 2021 Share Posted April 12, 2021 On 4/10/2021 at 2:42 PM, Crazyphil78 said: Hello , in fact I decided not to repair it because I put the little piece of plastic in place and I could connect the USB. Now my cable is always in place and I will try again this with special câble founded in Amazon Sincerely CERRXIAN Câble combiné USB2.0 B de 9 Pouces USB2.0 B Câble de synchronisation de données Femelle à Angle Gauche et Angle Droit vers USB 2.0 B Femelle (1 Paire) Quote Link to comment Share on other sites More sharing options...
Crazyphil78 Posted April 12, 2021 Share Posted April 12, 2021 After having cut the protection plastic of the usb I can connect the cable to the Stomp and send the cable under the alim jack. This way I always let this 20 cm cable on the stomp on my pedalboard. And when I need to connect it to my Mac I just connect a cable to this adapter. I will post a photo of the pedalboard. I will do the same thing for the usb if my HX Effects. Quote Link to comment Share on other sites More sharing options...
pinoguitar Posted April 20, 2021 Share Posted April 20, 2021 Hello, yes I replaced the USB port on my HX Stomp. It wasn't to much difficult, but of course it depends on your skills. Here are some pictures of the inside of HX-Stomp, the new USB Port was already added. A pity, I didn't take pictures while repairing. Greetings, Pino Quote Link to comment Share on other sites More sharing options...
graedb Posted May 9, 2021 Share Posted May 9, 2021 Hi, Hi Pino, can you share where you got the usb port from/specific model? One of the little pins on my hx stomp was squashed into the port a couple weeks back. I'm assuming it was me putting the cable in as i dont know how else this would happen. I've straightened them out and it will work provided i dont press any buttons, slightest move and it disconnects from the pc. I'm assuming the below pic is the tabs which need to be soldered for removal/reinstall and all the input jacks need to be removed along with the knobs on the top of the unit? Quote Link to comment Share on other sites More sharing options...
PierM Posted May 9, 2021 Share Posted May 9, 2021 Looks like a standard G45 female USB B that you can buy where you want. Just google "USB B Type G45 Female Socket Connector". https://www.amazon.com/Female-Type-B-4-Pin-Socket-MXRS/dp/B07F6L1DHR?th=1 1 1 1 Quote Link to comment Share on other sites More sharing options...
jlmonteiro Posted August 1, 2021 Share Posted August 1, 2021 Hi guys, my HX just stopped being recognized over usb, I've tried on MacOS and on Windows already. Reinstalled all the drivers but it changed nothing... the port still has the plastic piece and it seems physically fine. Do you think replacing the USB port would be worth it? PS: I've also tried with 3 different cables... Quote Link to comment Share on other sites More sharing options...
jwsimon3 Posted November 25, 2022 Share Posted November 25, 2022 My USB plug failed and the block inside fell out on my Helix Floor about 8 months ago so I switched to my Stomp. Well, that one has now failed and the block is missing. These units were never kept on the floor when plugged in to my computer. They were always ion a stand where I could reach them easily to make adjustments as needed. The USB port failures are definitely a manufacturing issue. I've delt with many of this type of port for years and these are the only units that I have experienced this on. If yours hasn't failed you yet, it will. I'm ready to just ditch Line 6 products altogether. Too many issues. Going to move on to the Strymon Iridium for amp simulation. Quote Link to comment Share on other sites More sharing options...
phil_m Posted November 26, 2022 Share Posted November 26, 2022 On 11/25/2022 at 9:26 AM, jwsimon3 said: My USB plug failed and the block inside fell out on my Helix Floor about 8 months ago so I switched to my Stomp. Well, that one has now failed and the block is missing. These units were never kept on the floor when plugged in to my computer. They were always ion a stand where I could reach them easily to make adjustments as needed. The USB port failures are definitely a manufacturing issue. I've delt with many of this type of port for years and these are the only units that I have experienced this on. If yours hasn't failed you yet, it will. I'm ready to just ditch Line 6 products altogether. Too many issues. Going to move on to the Strymon Iridium for amp simulation. I have owned Line 6 products going back to the POD 2.0, and have all the main floorboards. I have the Helix, Helix Rack, Stomp, Stomp XL, and HX Effects, and I’ve never had a USB port fail. I’ve definitely seen threads about it, but there are ton of these units on the market. I don’t think it’s all that common. I’d recommend opening up a support ticket, and Line 6 should take care of it for you. Quote Link to comment Share on other sites More sharing options...
jwsimon3 Posted November 26, 2022 Share Posted November 26, 2022 To me it's too much of a coincidence that both of my Helix products had the same defect. I take good care of my equipment, it's too much money to waste by not being careful. Would be nice to see Line 6 take care of this problem. But, both are out of warranty. So I have a $1500 board and $650 Stomp that I can no longer update and or connect to my computer These issues and countless times I've had to send my Relay G10 and G10s in to get repaired is astonishing. Quote Link to comment Share on other sites More sharing options...
PierM Posted November 26, 2022 Share Posted November 26, 2022 On 11/26/2022 at 6:24 AM, jwsimon3 said: To me it's too much of a coincidence that both of my Helix products had the same defect. I take good care of my equipment, it's too much money to waste by not being careful. Would be nice to see Line 6 take care of this problem. But, both are out of warranty. So I have a $1500 board and $650 Stomp that I can no longer update and or connect to my computer These issues and countless times I've had to send my Relay G10 and G10s in to get repaired is astonishing. If they are out of warranty L6 isn't gonna repair them for free. Any electronic repair shop could take care of the problem for a reasonable cost. For the future I'd strongly suggest to use an extension cable always in place (taped, velcroed, whatever), so you plug your computer to such extension instead the onboard USB. I do that with my Stomp, works flawless. 1 Quote Link to comment Share on other sites More sharing options...
mrhipster316 Posted May 27, 2023 Share Posted May 27, 2023 I bought the Amazon usb replacement found above and soldered it into place, but it’s still not working. Not only that, but I immediately get this error message when I plug in the usb to my Mac. “unplug the accessory using too much power” Quote Link to comment Share on other sites More sharing options...
Dragonarios Posted March 23 Share Posted March 23 Hello! mrhipster316 I have the same problem, I have been trying things with cables for two weeks and I have also replaced the USB port on my HX Stopm and everything has been in vain. Did you manage to solve the problem? I'm afraid it could be a firmware problem with the unit itself that is shorted. all the best. José Quote Link to comment Share on other sites More sharing options...
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