Snyderart 1 Posted March 5, 2019 Hello L6 Community, My Spider V30 amp and Spider Remote software (PC) froze after loading a previously saved preset from my PC into the amp. The amp won't boot up and is stuck on the "Line 6" boot screen. The Spider Remote software will not connect either. For troubleshooting, since I can't get past the "Line 6" boot screen, I was able to update the drivers to the latest 1.91 version by holding the "AMP" and "FX" buttons on startup and then used the online Line 6 Updater Tool. Since I have a feeling a corrupted preset file caused this, I'd like to do a factory reset however, I cannot get to a factory reset option because the amp will not load beyond the "Line 6" boot screen! Is there a way to "cold boot" the amp (by holding a button (or combination of buttons on power up) to do a factory reset from there? Thank you. Quote Share this post Link to post Share on other sites
Hankon6 5 Posted March 5, 2019 I believe (i may be wrong) but I do not think so, That you can not download to th amp unless you have power on the amp. Can you acess the Home button at all? Have you tried a different power cable to the amp? You mentioned the softwate was stuck on LINE 6......check the Line 6 down load support to se if you can reload the default factory software and over ride/erase the corrupted files ,,,if that is the problem. I am not really familiar with the Spider ll....Make a call to the Line 6 support.....The support team for US customers can be reached at 818-575-3600 (option 2), 8am – 12pm & 1pm – 4pm Mon-Fri Pacific Time. Our busiest hours are from 11am to 2 pm.. Quote Share this post Link to post Share on other sites
Snyderart 1 Posted March 6, 2019 2 hours ago, Hankon6 said: I believe (i may be wrong) but I do not think so, That you can not download to th amp unless you have power on the amp. Can you acess the Home button at all? Have you tried a different power cable to the amp? You mentioned the softwate was stuck on LINE 6......check the Line 6 down load support to se if you can reload the default factory software and over ride/erase the corrupted files ,,,if that is the problem. I am not really familiar with the Spider ll....Make a call to the Line 6 support.....The support team for US customers can be reached at 818-575-3600 (option 2), 8am – 12pm & 1pm – 4pm Mon-Fri Pacific Time. Our busiest hours are from 11am to 2 pm.. Hankon6, Thanks for responding. The amp does get power however it stays on the "Line 6" intro screen that first comes up when the amp turns on. The presets never load and it stays on the intro screen. I was able to get into a bypass "update mode" by holding in the "Amp" and "FX" button while powering the amp on. In the process, of trying different button combination while powering on, I've found other "features". Here's a list: Holding in the "Home" and "Amp" buttons brings up the firmware updater. I was able to update the amp to latest firmware (1.91) using the Line 6 Updater through this screen. Holding in the "Tap" button brings up something called "I0P S&Q" which is a bunch of what I guess are factory checks. You can check to make sure all of the LED lights work, check all of the buttons, check all of the knob pots, etc... Holding in the "Home" and "FX" buttons brings up "Factory Test Mode Version 1.01.1", but it does nothing after that or I haven't figured out how to start factory test mode from there. My guess is that it is for someone at the factory to plug something into the USB and run a diagnostics on the amp. Holding in the "Home" and "Amp" buttons brings up a screen "SEND RESCUE FILE - Rescue Ver 1.01.1". I have a feeling that this has something to do with sending a backup file to the amp by USB, but I have no idea how. I tried the Line 6 Updater while this screen was on and the Updater didn't recognize the amp. After figuring out these different menus through trial and error holding in different buttons, I wasn't sure if there wasn't a way to hold in a particular button (or button combination) to bring up a "Factory Reset" screen since I can't past the "Line 6" startup screen when turning on the amp. I submitted a support ticket. Thanks for your reply! Quote Share this post Link to post Share on other sites
Pacemaker1000 10 Posted March 6, 2019 Had the same problem and I’m afraid it’s an impossible home fix. You will have to return it! Quote Share this post Link to post Share on other sites
Hankon6 5 Posted March 22, 2019 It seems a full software erase and reinstall needs to be done.........It may be that you will have to have it done at the factory as Pacemaker100 asserted. I know that it is not what you wanted to hear ...but it will be the best possible means of completely checking out the amp! I know the shipping cost are a bit much...but....you will have a real nice amp when all is said and done.....Best pf luck my friend!!! Let me know when it is playable again and your impressions...I know you will enjoy it alot! Quote Share this post Link to post Share on other sites
Snyderart 1 Posted March 26, 2019 On 3/21/2019 at 8:07 PM, Hankon6 said: It seems a full software erase and reinstall needs to be done.........It may be that you will have to have it done at the factory as Pacemaker100 asserted. I know that it is not what you wanted to hear ...but it will be the best possible means of completely checking out the amp! I know the shipping cost are a bit much...but....you will have a real nice amp when all is said and done.....Best pf luck my friend!!! Let me know when it is playable again and your impressions...I know you will enjoy it alot! Line 6 was excellent and wanted to replace the amp if I paid half the shipping cost, even though it was out of their 1-year warranty. My experience with their customer service was excellent! Very helpful. Luckily, I had purchased an extended 2-year warranty on it so the store I bought it from took care of it. I've since received a reimbursement for the cost of the amp and will be on my way to purchase another one. I loved that amp! It was perfect for my needs. I'm not sure why it gets so much bad smack-talk on YouTube and the Web. For what it does, it's a good amp and I got some good sounds out of it. I went through and replaced all of the factory presets with each amp model tweaked (without effects) for the best sound. If you really dig around and mess with the noise gate, tones, and cab microphone settings, you can get some decent tones just from the amp models without the effects. Then, went in an added effects to those tweaked amps. Thankfully, all of those presets I created are saved on my PC and I can load those back into the new amp when I get it. Thanks for everyone's help on this. Quote Share this post Link to post Share on other sites
redarmy82 0 Posted August 9, 2019 I'm having this same exact issue. Does anyone know any other fixes yet? Quote Share this post Link to post Share on other sites
alphakex2 0 Posted October 8, 2019 Same issue here, has anyone been able to find a fix to this annoying software bug? Quote Share this post Link to post Share on other sites
Snyderart 1 Posted October 8, 2019 I never found a fix for it. Luckily, I bought the protection plan so I was able to have it replaced by the retailer. Quote Share this post Link to post Share on other sites
erlik 0 Posted April 25, 2020 I have the exact problem. Tried to use Line 6 Updater per support's suggetion and it didn't work. I'll update this reply per my ticket gets updated. Quote Share this post Link to post Share on other sites
erlik 0 Posted January 11 Hi just an update here 1- repair team has no idea what a `rescue file` is. 2- They simply told they don't fix this, just replace if it is under warranty. They are basically saying they can't factory reset. Which means in practice, I should throw the amp away. Such a disappointment. Quote Share this post Link to post Share on other sites
