UX2 sound output distorted

[Timura]

Hello,

 

I have installed a new PC which seems to have some kind of trouble with my UX2.

The sound that goes to my monitors and headphones is distorted.

 

Setup:

i7-3770

8 GB DDR3

480GB SSD

 

Monitors: Yamaha HS7

Headphones: LZ-A4

 

OS: Windows 10, freshly installed two days ago.

 

Troubleshooting so far:

Fiddled with buffer sizes

Uninstalled all other audio drivers and disabled onboard audio

Flashed BIOS

Reinstalled all USB drivers

Reinstalled (twice) everything from Line6 Monkey

Disabled Intel SpeedStep

Tried different power sources for monitors

Bought a PCI USB card which my UX2 is now connected to

Tried different USB cable for the UX2

Changed power plans in Windows

And ofcourse tried to connect the UX2 back to my laptop which I used with it before and except the usual random malfunctions of the UX2 (when it just stops working without any good reason and I had to do a hard restart, because after that, the laptop would not restart the usual way) it worked.

 

So, yeah, I am getting desperate and looking for help.

inb4 reinstall Windows

 

Thank you

[Gaz_Ham]

You try rolling back the last update or running podfarm through compatibility mode, which may confirm if it's the update or some obsure setting?

[Timura]

10 minutes ago, Gaz_Ham said:

You try rolling back the last update or running podfarm through compatibility mode, which may confirm if it's the update or some obsure setting?

Update of what? I think I should've mentioned, that the laptop it works perfectly on runs the same version of Windows 10.

Will try compatibility mode and report back.

UPDATE: Sadly, did not help. Now I have noticed, that when I increase the volume on my monitors even more, they continuously whistle/beep with a background of what sounds like white noise or distortion. This is driving me nuts.

Edited March 17, 2019 by Timura
update of situation

[Timura]

Okay, I may be on to something. Lowering the sound in Windows to about 30% basically eliminates the distortion, with the distortion starting to kick in at about 45%.

Such a dumb lollipop thing that I did not even think about it until now, since I always had the Windows volume bar set to 100% on my laptop and never got any distortion whatsoever.

It is usable this way, but the problem still exists and jesus am I scratching my head how is this even possible? Anyone smarter than me got an idea why this might be?

[mjbfox1]

I have had the same thing happen after 3 failed updates through Line 6 Monkey now the UX2 is not working. The output sound is like loads if effects are running but there not. Have a feeling its a hardware issue inside maybe a chip gone or something. Do eveything pc end to try and fix it but no joy.

 

[dpsheldon]

Funny enough I’ve just experienced exactly the same thing. Feeding a signal direct to a set of powered monitors , audio was clean as a whistle, as soon as I run the audio from the PC through the UX2 the audio was distorting like  some stage was being overdriven. Noticed the VU level on the UX2 was at the top of the scale,  tried reducing the CPU’s main level output to 60% and fixed the distortion. Not the ideal solution as it has resulted in lifting the noise floor….similar solution to Timura above …love to know if anybody has discovered a better solution.