xbulletholes Posted April 17, 2019 Share Posted April 17, 2019 Hello all, Hoping you can help. I've just received a Shuriken from ebay and it seems to be in great condition, works fine through an amp, tunings work etc. Might have some of that dreaded plink but that's a story for another day! My main problem is that it just won't work with Workbench HD. I believe I have all the latest stuff via the Line 6 Monkey. Despite this, whenever I try to upload or download any patches, or make any changes to a patch, via Workbench HD it'll error with the following - "One or more presets failed to save to the guitar (Code 8000000a Operation timed out)" The USB interface is plugged directly in to the computer and has green lights on both the USB and Variax side, suggesting things are okay there. Any ideas? Quote Link to comment Share on other sites More sharing options...
phil_m Posted April 17, 2019 Share Posted April 17, 2019 Do you have a 1/4" cable plugged into the Shuriken? Quote Link to comment Share on other sites More sharing options...
stgasser1 Posted April 19, 2019 Share Posted April 19, 2019 I have the same issue. 1/4 cable plugged in. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted April 19, 2019 Share Posted April 19, 2019 Disconnect any USB hubs. Make sure Monkey and other Line 6 apps are closed. If that doesn't solve it, log a support ticket with Line 6, something deeper going on there. Quote Link to comment Share on other sites More sharing options...
xbulletholes Posted May 5, 2019 Author Share Posted May 5, 2019 Hi all, thanks for the suggestions but unfortunately still no luck. I've opened up a Support Ticket and will update if there's something I was missing that I can pass on. Quote Link to comment Share on other sites More sharing options...
xbulletholes Posted May 12, 2019 Author Share Posted May 12, 2019 Okay, with help from Support it appears my issue was the use of the USB port/s on the front of my PC. I'm guessing they're not direct to the motherboard and so offer a little bit less power than is required for the Shuriken. Popping the USB dongle in to the back of the PC fixed the problem! 1 Quote Link to comment Share on other sites More sharing options...
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