Berserker26 Posted May 1, 2019 Share Posted May 1, 2019 Hi All, bought a Helix a week or so ago 2nd hand and trying to use the custom tone download feature. Asks me for a serial number, place of purchase, date of purchase etc... Serial number I can get however I'm not sure of the other 2 and if the previous owner already registered the Helix when he owned it. Is there a way I can access the custom tone feature without this info? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted May 1, 2019 Share Posted May 1, 2019 Just enter the S/N, Date of Purchase, and choose OTHER: USED for WHERE DID YOU PURCHASE. Receipt is only required for warranty service. It shouldn't matter if the previous owner registered it or not. 1 Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 1, 2019 Share Posted May 1, 2019 2 hours ago, Berserker26 said: Hi All, bought a Helix a week or so ago 2nd hand and trying to use the custom tone download feature. Asks me for a serial number, place of purchase, date of purchase etc... Serial number I can get however I'm not sure of the other 2 and if the previous owner already registered the Helix when he owned it. Is there a way I can access the custom tone feature without this info? I don't think you even need a registered product to use CustomTone unless something has changed. You just need a Line6 login. If you go try to download any preset from CustomTone, if you are not already logged in you will be prompted to either login or create a login. You don't need a registered product to do that and as soon as you have created a login you should be able to download presets. At least that is the way it has worked in the past. https://line6.com/customtone/ Quote Link to comment Share on other sites More sharing options...
Berserker26 Posted May 1, 2019 Author Share Posted May 1, 2019 I went through and put my serial number in, date I purchased it from the original seller and selected 'OTHER USED' It now allows me to use CustomTone. Thanks all. 1 Quote Link to comment Share on other sites More sharing options...
ericrardin Posted October 9, 2021 Share Posted October 9, 2021 Hi all, I bought used as well but the former user scratched off the serial number from the bottom of my hx stomp. I don't have a box or anything either. Is there anything I can do? It says that I have the option to register my product or download software but I'm confused... why would I need to download software? Shouldn't that be a both/and? Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 9, 2021 Share Posted October 9, 2021 1 hour ago, ericrardin said: Hi all, I bought used as well but the former user scratched off the serial number from the bottom of my hx stomp. I don't have a box or anything either. Is there anything I can do? It says that I have the option to register my product or download software but I'm confused... why would I need to download software? Shouldn't that be a both/and? You don’t need to have the Stomp registered to download any of the relevant software. It really only matters with respect to the Helix Native discount or warranty coverage. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 10, 2021 Share Posted October 10, 2021 9 hours ago, ericrardin said: Hi all, I bought used as well but the former user scratched off the serial number from the bottom of my hx stomp. I don't have a box or anything either. Is there anything I can do? It says that I have the option to register my product or download software but I'm confused... why would I need to download software? Shouldn't that be a both/and? I can only think of one reason to scratch a serial number off anything. Two if it's a gun..... 1 3 Quote Link to comment Share on other sites More sharing options...
ericrardin Posted October 11, 2021 Share Posted October 11, 2021 When I try to download something, this is why I can't download: Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted October 11, 2021 Share Posted October 11, 2021 Well that's new 7 hours ago, ericrardin said: When I try to download something, this is why I can't download: Well that's new... on the bright side, Line 6 has actually done you an enormous favor. They have saved you countless hours of downloading and auditioning patch after useless patch from the Sewer of Wasted Time that is Customtone...;) On a side note, I'll give 8 to 5 odds that you've purchased a stolen unit... 1 3 Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 11, 2021 Share Posted October 11, 2021 "Sewer of Wasted Time". I like it! 2 Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted October 11, 2021 Share Posted October 11, 2021 39 minutes ago, rd2rk said: "Sewer of Wasted Time". I like it! Thank you, thank you... remember folks, the 9:30 show is completely different from the 7:30 show. Please don't forget to tip your servers...;) 1 Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 11, 2021 Share Posted October 11, 2021 3 hours ago, ericrardin said: When I try to download something, this is why I can't download: Well you could always purchase some software to gain access but that unit definitely appears at first blush to be stolen barring the incredibly low likelihood that it encountered abrasive surfaces solely and coincidentally where the serial number was located. Perhaps they scraped off when it fell off the back of a truck. Bad mojo! Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 11, 2021 Share Posted October 11, 2021 (edited) 17 hours ago, ericrardin said: When I try to download something, this is why I can't download: Hi, Well that’s new, but I wonder if it is a result of this. You may be the first, although probably not the last. I bet it’s a situation where you cannot contact the person who sold it to you for a refund. Hmm… caveat emptor - once again. Hope this helps/makes sense. EDIT: All presets suck But if you really must - these are free - sign up for membership. https://www.fluidsolo.com/patchexchange/?selected_device=hxs Edited October 12, 2021 by datacommando Edit - added link Quote Link to comment Share on other sites More sharing options...
teddyoverbaugh Posted February 12 Share Posted February 12 spider v120 From Guitar Center and a FBV3 from Musiciansfriend. Both were purchased new and cannot reqister either one because it says serial number doesn't match product and I've reentered them several times and checked against the label and still get serial number does't match product Quote Link to comment Share on other sites More sharing options...
rd2rk Posted February 13 Share Posted February 13 This is a user-to-user support forum, nobody from Line6 hangs out here. Contact support, they'll get you straightened out! 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 14 Share Posted February 14 On 2/12/2024 at 3:53 PM, teddyoverbaugh said: spider v120 From Guitar Center and a FBV3 from Musiciansfriend. Both were purchased new and cannot reqister either one because it says serial number doesn't match product and I've reentered them several times and checked against the label and still get serial number does't match product Hi, This is a Helix user group and yours looks like an issue for Customer Support - nobody here can assist with this sort of problem. https://line6.com/support/tickets/ If you need assistance from other users of the Spider amp, or FBV they can be found in other areas of the forum. https://line6.com/support/forum/89-spider-v/ https://line6.com/support/forum/45-fbv-controllers-mki-mkii-3/ Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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