support ticket not updating. Pod Studio UX1 replacement

[jojostarbuck]

I opened a ticket on march 28, which I was promptly given an RMA and told to ship my ux1 back for replacement. That was done and confirmed received by Line 6. I was also getting good prompt updates through the Support Ticket, but was told on April 18th there were no more UX1 units in stock and would have to wait until April 26th for new shipment. I've heard nothing and gotten no more Ticket responses, but noticed my Support Ticket still has April 18 as the last update time. Does that mean my questions since then are not being seen? I've tried and still trying to reach L6 CS by phone, but always say's they are closed. I promptly did just as I was instructed well over a month ago and just simply need a replacement sent my way... Should I open another ticket?  

[Gaz_Ham]

It might be worth chasing them anyway you can. These things do take time, but i would chase it every week

[jojostarbuck]

Thank you for the advice, I don't understand what's up with the support ticket since it still say's it is open, but seems useless.

[Gaz_Ham]

Its likely they are still waiting or are slow to process the order. Im sure they will make good eventually

[jojostarbuck]

It wound up they had sent the replacement 2 weeks or more before I started this thread, but they never emailed me any notification of it, or a tracking number like they said they would, and the ups driver left it outside a door that is never used, and it sat there outside for about 2 weeks, rainy days and all.... It's all good though as it works, but a lot of unnecessary trouble could have been easily avoided if I had been notified as I was told I would be..... Still, good to have it again.