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Updater Blank Screen - Helix

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Hello

 

I'm sure this one has been covered but I have searched through and cannot find anything about it so thought I'd ask.

 

Trying to update but the updater isn't showing the device. I have installed the driver and the computer is showing that the helix is connected.

 

Help!

 

Need to update and it's becoming quite frustrating. Starting to regret getting it.

 

Thanks

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Does HX Edit recognize the device?

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Make sure you don’t have HX Edit open. If you’re you don’t, you can try forcing the Helix into update mode by holding down footswitches FS6 and FS12 while powering up.

 

Other than that, try using a different USB cable and/or USB port.

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