gopjoj Posted May 31, 2019 Share Posted May 31, 2019 Downloaded Updater Installed update Boot up Helix Shows Firmware Version 2.7.1.0 Shows a preset on the screen. Screen works fine. No controls work. Unit doesn't respond to any input. Restarted a few times. Same problem. Help! Quote Link to comment Share on other sites More sharing options...
gopjoj Posted May 31, 2019 Author Share Posted May 31, 2019 Hmmm....screen now blank after reboot. Shows a preset for a few seconds, then goes blank. It is on, just blank. A button and TAP are lit. Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 31, 2019 Share Posted May 31, 2019 31 minutes ago, gopjoj said: Hmmm....screen now blank after reboot. Shows a preset for a few seconds, then goes blank. It is on, just blank. A button and TAP are lit. Hi gopjoj, One thing I noted is that you said - “Installed update, Boot up Helix”? Your LT should have re-booted automatically after the update, so maybe something got screwed up. It’s probably something that can be fixed by doing a factory reset - FS 6&12 then re-install the Firmware 2.7.1.0 Here is a full list of options which can usually blow the bugs out - try the three resets listed if you need to. There is thread on this forum specifically aimed at issues when updating your firmware - check it out! https://line6.com/support/topic/34393-helixhx-effects-firmware-update-instructions-please-read-before-posting-a-new-thread/ 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted May 31, 2019 Share Posted May 31, 2019 1 hour ago, gopjoj said: Downloaded Updater Installed update Boot up Helix Shows Firmware Version 2.7.1.0 Shows a preset on the screen. Screen works fine. No controls work. Unit doesn't respond to any input. Restarted a few times. Same problem. Help! Well, since that's not the advised way to do an update, that's probably where your problem lies. You need to first download and run the install on the most recent version of HX Edit. That will install all the appropriate device drivers and Line 6 updater versions. You then exit the HX Edit and run the Line 6 Updater to update your firmware. In all likelihood you have a mismatch between the FW and the HX Edit version. Quote Link to comment Share on other sites More sharing options...
silverhead Posted May 31, 2019 Share Posted May 31, 2019 4 hours ago, gopjoj said: Downloaded Updater Installed update ... Seems you did not update the driver first. That's likely the cause of the problems. Quote Link to comment Share on other sites More sharing options...
gopjoj Posted May 31, 2019 Author Share Posted May 31, 2019 Thanks for your help. Plugged it in to the Mac, with HX running, and it appears to be behaving. I will look at the process, and wind back, if necessary. 1 Quote Link to comment Share on other sites More sharing options...
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