POD HD500x issues when using VDI with JTV

[drdamski]

Hi. Hoping someone may be able to guide me.

 

I've been using HD500X for a few years (with DT25). Recently I decided to start using JTV over VDI.

I had a couple of issues at 2 gigs in a row this weekend.

1: When I powered the unit up for the start of our set at Gig 1 it appeared normal, and then within a few minutes of starting up, twice in quick succession it appeared to go back to the "Line 6" logo start up screen and I momentarily lost signal. This was not the first time I'd gigged with the VDI, but was the 1st time I'd gigged with additional patches where the POD was controlling the tuning. it was strange and made me very nervous for the the duration of the gig, but ultimately the POD performed as normal thereafter.

2: Before the 2nd Gig I plugged the POD into Monkey to see if any updates might be required. Only some drivers needed updating - Flash was all up to date. So I saved my setlist, did the update and then reloaded my setlist onto the POD and headed to the gig.
Things started well, but during the 1st set something weird happened: I stepped on preset 1B halfway through the set, only to find that the POD had copied preset 1A onto 1B. I now had 2 identical patches and had lost my original preset 1B which I had been using just fine in the previous song.

Fortunately, I had taken my laptop with me to the gig "just in case" of any issues, so after the 1st set I reloaded a set list from a few gigs earlier (where the POD was not controlling the tuning - as this was the only real change I'd made before I started getting issues) and made some changes to the main patches I was using in order to try to reduce the DSP being used, just in case this was causing any of the issues.

Never had this happen before and thought it was strange and worried me.

Can anyone please help me:
1: Explain what may have caused this?
2: Anyone definitely had this exact thing happen to them before?
3: I'm thinking some sort of Reflash/Factory Reset would be sensible - has this been shown to be the solution to these symptoms?

Everything I've seen re: DSP suggests that the system will flag issues when creating the patch rather than let me create and use something that won't work properly. Seems strange that if DSP is the reason, it would let me use it fine for half the gig and then make random unwelcome changes on my behalf... trying to figure out if my unit has developed a fault, or if this set up will simply be unreliable and I may need to either give up on the Dream Rig set up, or think about going to Helix (which although I'd love, does not yet have DT25 integration, and I struggle to justify the outlay given the limited number of sounds I actually need/use, and the POD - in theory - pretty much does all that I need).

Any help welcome!!

Many thanks in advance!

[drdamski]

Thanks for the reply hurghanico.

Please could you describe the symptoms you experienced as part of the POD malfunctions?

Do they match closely with either of the things I experienced?

Thanks

[Matt_Brown]

The only time I've seen the 'logo' is when the power is momentarily cut. The power pin in the Pod isn't being dislodged by the fact the vdi cable is up that end? Or is not pulling the unit?

[drdamski]

On 6/6/2019 at 2:06 PM, Matt_Brown said:

The only time I've seen the 'logo' is when the power is momentarily cut. The power pin in the Pod isn't being dislodged by the fact the vdi cable is up that end? Or is not pulling the unit?

 

Good suggestion - keeping this in mind but haven't found any evidence of it.

Line 6 were quick to respond to a ticket I raised and seemed to indicate that their best guess was that it was some corrupt patches.

I've completely refreshed the unit and reloaded my setlist... and so far so good. Hopefully that'll be the end of it, but it's the first issue I've had in years of using these units.