Line 6 Monkey "unknown Service Error"

[EmilyTupper 0]

I use pod farm 2 and every time I try and log on to line 6 monkey to check for updates I get a popup that reads: 

 

Login Failed

Make sure you are connected to the internet

 

Reason: (Code 800038C6) unknown service error occurred.

 

Even though I am connected to the internet just fine.  Not sure what the problem is or what to do. 

[silverhead 8,913]

What type of Internet connection are you using? Satellite connections are known to be problematic.

[stephenkerr45 0]

I am also getting that error!

[EmilyTupper 0]

my internet is connected through a cable. 

[silverhead 8,913]

Have you followed Monkey's advice re: temporarily disabling some other software items on your computer?

[EmilyTupper 0]

yes, i tried to turn off my firewall to allow all incoming connections and that didn't work.

[silverhead 8,913]

If you haven't already done so, I suggest you open a support ticket to work directly with Line 6 on this.

[EmilyTupper 0]

do you know how i would go about doing that? 

[silverhead 8,913]

Right here:

http://line6.com/support/tickets/add.html

[Brandonvo5 0]

Hi there

I have just installed my line 6 POD Studio UX2

Upon opening the software it asks me to "simply run the monkey to authorise your UX2 and restart POD Farm2.

I created the account.

But now the issues start. When i click login i get the following error

Login Failed

Make sure you are connected to the internet

Reason: (Code800038C6) Unknown server error occured

 

I can assure you i have a stable internet connection, have allowed pop ups, disables firewall and antivirus and spyware.

 

 

Please help URGENTLY!

[tomasz_wilko 0]

Stupid Line6- I have same problem with this lollipop! Dont buy this pice of lollipop!

[EricoSeis 0]

 I've just reinstalled Line 6 Monkey and it worked out. I guess the problem is that we were using old versions of Line 6 Monkey Software. I hope this would help you.