EmilyTupper 0 Posted December 30, 2013 I use pod farm 2 and every time I try and log on to line 6 monkey to check for updates I get a popup that reads: Login Failed Make sure you are connected to the internet Reason: (Code 800038C6) unknown service error occurred. Even though I am connected to the internet just fine. Not sure what the problem is or what to do. Quote Share this post Link to post Share on other sites
silverhead 8,865 Posted December 30, 2013 What type of Internet connection are you using? Satellite connections are known to be problematic. Quote Share this post Link to post Share on other sites
stephenkerr45 0 Posted December 30, 2013 I am also getting that error! Quote Share this post Link to post Share on other sites
EmilyTupper 0 Posted January 1, 2014 my internet is connected through a cable. Quote Share this post Link to post Share on other sites
silverhead 8,865 Posted January 1, 2014 Have you followed Monkey's advice re: temporarily disabling some other software items on your computer? Quote Share this post Link to post Share on other sites
EmilyTupper 0 Posted January 2, 2014 yes, i tried to turn off my firewall to allow all incoming connections and that didn't work. Quote Share this post Link to post Share on other sites
silverhead 8,865 Posted January 2, 2014 If you haven't already done so, I suggest you open a support ticket to work directly with Line 6 on this. Quote Share this post Link to post Share on other sites
EmilyTupper 0 Posted January 3, 2014 do you know how i would go about doing that? Quote Share this post Link to post Share on other sites
silverhead 8,865 Posted January 3, 2014 Right here: http://line6.com/support/tickets/add.html Quote Share this post Link to post Share on other sites
Brandonvo5 0 Posted May 17, 2015 Hi there I have just installed my line 6 POD Studio UX2 Upon opening the software it asks me to "simply run the monkey to authorise your UX2 and restart POD Farm2. I created the account. But now the issues start. When i click login i get the following error Login Failed Make sure you are connected to the internet Reason: (Code800038C6) Unknown server error occured I can assure you i have a stable internet connection, have allowed pop ups, disables firewall and antivirus and spyware. Please help URGENTLY! Quote Share this post Link to post Share on other sites
tomasz_wilko 0 Posted June 26, 2015 Stupid Line6- I have same problem with this lollipop! Dont buy this pice of lollipop! Quote Share this post Link to post Share on other sites
EricoSeis 0 Posted September 11, 2017 I've just reinstalled Line 6 Monkey and it worked out. I guess the problem is that we were using old versions of Line 6 Monkey Software. I hope this would help you. Quote Share this post Link to post Share on other sites