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4 Computers Same Problem With Fbv Shortboard

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I am having an issue with line 6 edit, I am not able to download tones on 4 different computes to my fbv mkii shortboard running windows 7,vista and xp. line 6 monkey and all drivers are updated but line 6 spider iv edit and line 6 spider valve edit does not recognize my device while line 6 monkey does.I have deleted and reinstalled both edit programs with no fix..I find it odd that monkey recognizes device (fbv shortboard) but both edit programs do not..

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So Spider Edit does not recognize that the Shortboard and amp are connected?  I had the opposite problem - edit worked, but not Monkey.  SOme suggestions were to try a different USB port, and to deleted all Line 6 software (not just uninstall, you have to go into your files and find the folders where files are left after uninstalling and deleted everything), then reinstalling.

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