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danielandrew

Helix not warm booting correctly (requiring 10sec - 2min wait )

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Hi Helix Community

I bought my first helix  floor (used) on Friday and love the unit but noticed an issue.

 

If I have been using the unit for a period of time, and turn it off and then on again (2-5 secs later) it often does not boot. The scribble strips light up, but the LED panel is dark. If I turn off the unit for a period of 10sec-2mins (varies) and then power on it boots normally.

 

I contacted helix support, who guided me through a flash reimage and factory defaulting (which didnt help). They suspect a hardware issue.

 

My question to the community is has anyone else seen or heard of a similar issue?

 

I know the "real life" requirements to power off and turn straight back on are very small. And its no big hardship to wait for  bit of time for rebooting. However given the unit cost and that hardware issues may get worse over time I'm concerned. Given the symptoms it sounds like maybe there a capacitor not discarding or something similar.

 

Thoughts and comments welcome. Thanks

 

Daniel

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42 minutes ago, danielandrew said:

Hi Helix Community

I bought my first helix  floor (used) on Friday and love the unit but noticed an issue.

 

If I have been using the unit for a period of time, and turn it off and then on again (2-5 secs later) it often does not boot. The scribble strips light up, but the LED panel is dark. If I turn off the unit for a period of 10sec-2mins (varies) and then power on it boots normally.

 

I contacted helix support, who guided me through a flash reimage and factory defaulting (which didnt help). They suspect a hardware issue.

 

My question to the community is has anyone else seen or heard of a similar issue?

 

I know the "real life" requirements to power off and turn straight back on are very small. And its no big hardship to wait for  bit of time for rebooting. However given the unit cost and that hardware issues may get worse over time I'm concerned. Given the symptoms it sounds like maybe there a capacitor not discarding or something similar.

 

Thoughts and comments welcome. Thanks

 

Daniel

 

 

Hi Daniel,

 

I have not encountered this issue myself, but it does seem to me that you have solved the problem on your own.

 

You bought a pre-owed used item and discovered a minor problem, which Customer Support have told you that “it may be a hardware issue”. That seems like an answer to me, plus as you noted it may get worse over time. Why wait? Get it fixed now before it throws the towel in.

 

This is a just my opinion and as usually stated on these threads -YMMV!

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Open a support ticket, line 6 has great service!!

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I'll call the UK service center tomorrow, not sure if they will be able to provide any cost estimates without seeing the unit. Anyone got experience with  getting out of repairs and costs?

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