Schivosa Posted July 22, 2019 Share Posted July 22, 2019 I followed the update directions exactly and it's stuck on boot failure. I've tried reinstalling HX Edit numerous times, changed USB ports, restarted the computer. No luck. Any other ideas? Quote Link to comment Share on other sites More sharing options...
Schivosa Posted July 22, 2019 Author Share Posted July 22, 2019 The updater does not detect the device now either. Quote Link to comment Share on other sites More sharing options...
PiFromBRC Posted July 23, 2019 Share Posted July 23, 2019 I know you said that you followed it to the letter, but it has to be asked: Did you use the latest version of the updater? You said you tried reinstalling HX Edit several times, but everything has to be off, disconnected, placed in another room so you're not tempted, and started from scratch. All other apps need to be closed. Perhaps try a clean uninstall of the editor from whatever OS you use, make sure nothing else is open, download the editor, take the box offline, and try installing it that way. The boot failure is a temporary hiccup which you just click "OK" it goes away, so hopefully you didn't disconnect while that occurred. If you did, you might have corrupted your download and the rebuild. Quote Link to comment Share on other sites More sharing options...
Schivosa Posted July 23, 2019 Author Share Posted July 23, 2019 I had the latest version of the updater 1.17. I clicked ok when boot failure came on. I waited for half an hour before I tried reinstalling everything. Quote Link to comment Share on other sites More sharing options...
Schivosa Posted July 23, 2019 Author Share Posted July 23, 2019 Looks like it was A Windows 7 issue. I hooked it up to a laptop with Windows 10 and the update continued. Rebuilding presets now. Quote Link to comment Share on other sites More sharing options...
spikey Posted July 23, 2019 Share Posted July 23, 2019 41 minutes ago, Schivosa said: Looks like it was A Windows 7 issue. I hooked it up to a laptop with Windows 10 and the update continued. Rebuilding presets now. So can you change the opening post to "Windows 7 FAIL"? Quote Link to comment Share on other sites More sharing options...
lecatomedia Posted July 24, 2019 Share Posted July 24, 2019 Similar situation here. I was able to "un-brick" my LT over on a Windows 10 Desktop, but I still want to go back and have HX Edit functionality on this Win7 DAW. I have uninstalled everything Helix related, but do I need to go to the device managed and remove the Helix there, I can still see it. Quote Link to comment Share on other sites More sharing options...
Kevin-M Posted July 24, 2019 Share Posted July 24, 2019 Are the latest versions of drivers, native, and HX edit all supposed to be compatible with Win 7? I sure hope so, since I still use Win 7 on my music laptop. Quote Link to comment Share on other sites More sharing options...
spikey Posted July 24, 2019 Share Posted July 24, 2019 If Windows 10 allows the update to continue, but Windows 7 does not, then it's an incompatible issue between the software. That could be anything already installed on a Windows 7 machine (like Virus Scanning software) all the way up to Windows 7 having an issue with the 2.8 code. Could be anything causing this but thats not the point. My point is that Windows 7 was released to manufacturing on July 22, 2009, and became generally available on Oct 22, 2009... When Windows 7 reaches its End of Life phase on January 14, 2020, Microsoft will stop releasing updates and patches for the operating system. That's just around the corner folks. Isn't it about time to upgrade a 10 year old OS? Quote Link to comment Share on other sites More sharing options...
obscurehifi Posted July 27, 2019 Share Posted July 27, 2019 I updated my Helix Floor to 2.8 using my Windows 7 desktop. No issues. Quote Link to comment Share on other sites More sharing options...
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