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Sync Problems With My Vax 300 And Workbench

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I'm having a problem getting my Vax 300 to sync with my workbench. It connects fine, works in the program, changes the patches ad I can hear it, but won't send to the guitar or when I  click sync it says my Vax has timed out and is no longer connected. Any ideas? All firmware in everything is totally up to date.

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